Service Technician III - Floater (Santa Barbara/Goleta, CA)

SERVICE TECHNCIAN III FLOATER - Santa Barbara, Goleta, CA)

Position Summary

Job Overview/Purpose

The Service Technician – Float Role provides day-to-day maintenance support to multiple communities of different sizes and styles throughout the portfolio, as needed and works closely with the on-site Service Technicians to diagnosis, repair, turn, and service units according to company standards. The Service Technician - Float role has a specific home base community and floats to several apartment communities as needed. Interfaces with external/internal customers and residents on a regular basis and should be flexible with availability depending on the needs of the property.

Job Requirements/Essential Duties

• Perform maintenance work orders and necessary documentation as needed in a timely and courteous manner.
• Support on-site technicians with repairs or turns of vacant units requiring service of fixtures, water leaks, electrical inspection, bulb and fixture replacement, entry and shower doors, wall base and door trim, cabinets, shelving, and fencing. Gas and electrical appliance repair or replacement. Mold and mildew clean up. Caulking, wall heaters, filters, hardware, locks, screens, windows, drawers, alarms, etc.
• Respond to, monitor, and communicate the progress of service work orders.
• Effectively communicate with residents, team members, supervisors, vendors, verbally and in writing.
• Maintain tools, equipment, and workspace to ensure they are organized and in proper working order, request replacements as necessary.
• Demonstrate intermediate to advanced knowledge of hand and power tools in maintenance and repair of appliances, plumbing, electrical, carpentry, touch up painting, light dry wall, etc.
• Demonstrated knowledge and ability to follow proper safety techniques in accordance with internal and external company, community, OSHA, EPA policies and procedures.
• Respond to resident maintenance service requests by making sound technical decisions in order to identify, diagnose, and make repairs in all facilities within a community.
• Collaborate and communicate with the community manager and on-site staff to ensure quality, efficiency, and cost-effective standards are achieved in a timely manner.
• Promote and deliver the highest standard of internal and external customer service.
• Participate in the emergency after-hours “On-Call” rotation schedule as required.
• Maintain parts inventory and prepare monthly inventory report.
• Perform other duties as assigned.

Key Relationships

• Site Staff
• RPMD
• Maintenance staff at properties
• Residents

Career Pathing

Position would be eligible for promotion or transfer to, depending on performance, experience, qualifications, and other business factors.

• Regional Maintenance Supervisor
• Position options as outlined within career pathing discussions
• Advancement based on the needs of the Towbes Group

Knowledge Skill, and Abilities/Prerequisites

• High school diploma, or GED equivalent and relevant experience.
• Five (5) to seven (7) years of experience in a maintenance or handyman role.
• CAMT Certification and/or other maintenance credential preferred.
• Must always maintain a valid driver’s license.
• Must have a dependable vehicle to transport tools and equipment to residential communities throughout Ventura and Santa Barbara counties.
• Overtime, evening, and weekend work may be required as needed.
• Must participate in the “on call” rotation program or as needed for emergencies.
• Ability to effectively communicate in English through verbal, written, and various electronic means.
• Ability to evaluate opportunities to streamline workflows using AI, including identifying repetitive tasks suitable for automation.
• Ability to use AI to draft announcements, communication templates, tenant notices, and report summaries while maintaining accuracy and professional tone.
• Ability to critically review and verify AI-generated content for accuracy, confidentiality, compliance, and alignment with the Towbes Group standard.
• Curious, coachable, personable, patient, action-oriented, and accountable.
• Ability to work independently and prioritize effectively in a challenging environment.
• Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty
• Strong problem-solving skills and work independently.
• Providing high-quality customer service whether to the internal or external customer.
• Ability to put people first in all aspects of your position.
• Work with the intent of the betterment of our community.
• Ability to effectively comprehend and interpret policies and procedures in the work environment.
• Ability to work independently and collaborate effectively as a team member.
• Ability to exercise good judgment in making decisions.
• Ability to work under pressure, prioritize, and meet deadlines.
• Ability to complete tasks within prescribed time frames.
• Ability to manage and develop personnel resources.
• Ability to disseminate information and guidelines clearly to others and check for understanding.
• Excellent interpersonal skills to communicate effectively with a wide range of employees and customers.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations. Ability to create and/or write reports, business correspondence, and/or procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills and Reasoning Ability

Ability to calculate figures and perform basic math functions. Ability to interpret various instructions furnished in written, oral or schedule form.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit. The employee is occasionally required to stoop, kneel, or crouch. The employee may be required to stand for extended periods. The employee may occasionally lift, push, pull, carry and/or move up to 85 pounds. Must be able to climb stairs while maneuvering an appliance dolly. The work environment includes both indoor and outdoor settings, encompassing a range of weather conditions. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The work environment characteristics described above represent the work environment an employee may encounter while performing the essential functions of this job. The physical requirements outlined represent those necessary to carry out these duties. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the position.

What Towbes Offers

• Competitive wages! This a full-time, non-exempt hourly pay: $24.76 - $35.82
• A rewarding work environment
• Health Insurance: medical, dental, vision, life, and long-term disability
• 401k and liberal company match
• Paid vacation/sick time programs
• Local Coastal Housing Partnership benefits

The Towbes Group is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.