Medical Assistant MSC

The Medical Assistant is a multi-skilled health professional who works interdependently with other health care professionals to provide quality health care to the patient. The Medical Assistant (MA) will be responsible for performing both administrative and clinical skills in the Orchard Hospital Medical Specialty Center environment. The MA will perform all patient care duties under the direction of a physician. The Medical Assistant will be responsible for becoming familiar with not only Orchard Hospital policies & procedures, but also MSC policies and procedures.

• High school diploma or GED equivalent.
• Graduate from an approved Medical Assistant Program which identifies both clinical and classroom instruction sufficient to meet state requirements.
• Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Two years experience preferred but not required.
• Certificate of Completion from an approved Medical Assistant program.
• Current health provider BLS card.

• Front desk reception when the receptionist is unavailable;
• Answering phones and scheduling appointments;
• Greet patients, assure completion of registration forms, and give instructions;
• Filing and maintaining medical records;
• Preparing and typing correspondence;
• Processing, coding, and completing insurance claim forms;
• Processing mail;
• Ordering and maintaining supplies and equipment;
• Arranging for hospital admissions and outside referrals for the physician;
• Calling prescriptions to the pharmacy for the physician;
• Performing computer tasks for physicians such as AllScripts, LabCorp, and LabDAQ;
• Communication skills using appropriate medical terminology;
• Following appropriate legal, ethical, and professional conduct;
• Participates in quality assurance and procedure improvement;
• Attends staff meetings as required;
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Listens to voice mail a minimum of twice each shift and returns patient phone calls on a daily basis. Maintain a log of all phone calls received and returned.
• Check Orchard Hospital e-mail a minimum of once each shift and respond appropriately.
• Measuring and recording vital signs, including pain level;
• Performing EKGs (after additional training) when necessary and ordered by a physician;
• Recording patient interview, history and chief complaint;
• Prepare the patient for examinations and performing routine screening tests;
• Assisting the physician with exams and minor office procedures;
• The collection of lab specimens;
• Performing simple laboratory tests within the scope of practice;
• Changing dressings, applying bandages, and other first aid procedures;
• Assist physicians with patient teaching as it is appropriate;
• Aid in identifying the overall learning needs of the patient;
• Being aware of and supporting the psychosocial, spiritual, religious, and cultural needs of the patient;
• Using CPR when required;
• Disposing of biohazard waste according to OSHA standards;
• Practicing OSHA safety standards;
• Performing accurate, legal, and ethical documentation of all patient care activities at all times.