Field Service Tech Rep

Job Description

Job Description

Essential Duties and Responsibilities

• Diagnose, develop, and update controller and operator parameter settings to optimize the performance of high-speed and high-performance industrial door systems.
• Troubleshoot electrical and mechanical issues involving door systems and related production equipment.
• Develop, maintain, and document electrical wiring diagrams and technical documentation.
• Provide technical support to the Sales team for custom applications and PLC programming when required.
• Collaborate with European engineering teams to support products in the U.S. market.
• Work closely with mechanical and electrical engineers as well as production management to resolve technical issues and improve products.
• Perform technical evaluations, root cause analysis, and prepare written reports documenting findings and recommendations.
• Provide technical support to dealers and end users via phone, email, and other communication methods.
• Conduct technical training for Regional Sales Managers, dealers, installers, and customers.
• Assist with in-house dealer and installer training programs.
• Occasionally travel to customer sites to troubleshoot equipment and provide hands-on technical support.
• Maintain accurate records of service activities and technical documentation.
• Support continuous improvement initiatives and assist with new product implementation as needed.

Qualifications

Required

• Minimum of three (3) years of experience as a Service Technician in an industrial manufacturing, assembly, or related environment.
• Strong knowledge of electrical systems, including Variable Frequency Drives (VFDs) and Programmable Logic Controllers (PLCs).
• Strong mechanical troubleshooting and repair skills.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Ability to interpret electrical schematics and wiring diagrams.
• Strong analytical and problem-solving skills.
• Self-motivated with the ability to work independently with minimal supervision.

Preferred

• Experience with SAP and Salesforce.
• Experience supervising or leading technical personnel.
• German and/or Spanish language skills.
• Willingness and ability to travel occasionally for customer support and training.

Knowledge, Skills & Abilities

• Strong electrical and mechanical aptitude.
• Excellent troubleshooting and diagnostic abilities.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented with a collaborative mindset.
• Commitment to providing exceptional customer support.

Physical Requirements

• Ability to lift up to 50 pounds occasionally.
• Ability to stand, walk, bend, kneel, and climb as needed.
• Ability to travel occasionally, including overnight travel when required.
• Ability to work safely around industrial equipment and machinery.

Why Join Hormann Flexon?

Hormann Flexon is a rapidly growing organization offering employees the opportunity to make a significant impact while developing their careers. We are looking for motivated individuals who enjoy solving technical challenges, working directly with customers, and taking on increasing responsibility within a global organization.

Equal Employment Opportunity

Hormann Flexon LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.