Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2015 and currently lead a close-knit team of two. My State Farm career began after college when I worked for another agent before eventually opening an agency of my own. I'm a graduate of Saint John's University in Minnesota and enjoy spending time with my wife and son. Outside of work, you'll usually find me golfing, hunting, fishing, or managing property for deer hunting.

Being part of the local community is important to us, and our agency enjoys finding opportunities to stay involved and support the people we serve.

We offer health benefits, a Simple IRA, paid time off, licensing reimbursement, and a strong commitment to work-life balance. We believe in creating a stable, supportive environment where our team can build a rewarding career.

Our culture is straightforward, dependable, and customer-focused. I'm looking for someone who is reliable, motivated, and willing to step in and help every customer who needs us. If you show up ready to work, take ownership of your responsibilities, and genuinely care about helping people, you'll fit in well with our team.

ROLE DESCRIPTION:
As an Account Representative for Jordan Hansel - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.