Closing Manager

Closing Manager Summary To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can by supervising the store and leaving the customer so satisfied that no competitor is an acceptable alternative. Responsibilities Grocery Department Operations: assist with grocery department operations including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools. Replenishment & Inventory Procedures: assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation. Merchandising & Sales Floor Standards: assist with merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures. Fresh Food Preparation & Production: direct and am responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters. Front End Operations: assist with front-end operations by following the daily schedule, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures. Risk Management/Avoidance: monitor the store’s execution of all employee, customer and equipment safety programs, standards and training requirements when I am in charge of the store. Adaptability: adjust readily to different conditions, demonstrate flexibility in the workplace and remain comfortable with change and transition. Coaching/Mentoring: build people by bringing out the best in people, recognizing and unleashing the full potential of others by providing resources, coaching, experiences, and support, encouraging risk-taking and learning from mistakes. Conflict Resolution: facilitate the resolution of conflict between others under my supervision, seeking to understand others' viewpoints and balancing competing priorities. Problem Solving: define issues upfront and use critical thinking and logic to maintain clear and organized answers to questions. Providing Direction: set clear direction and priorities, ensure team roles are clear and responsibilities are assigned. Safety/Quality Orientation: produce and emphasize high quality products and services while being aware of issues and following procedures affecting personal safety and others' safety. How I Do It Building Relationships: initiate, develop, and foster relationships with others, taking a personal interest in the interests and ideas of others and treating others fairly, respectfully, and sincerely. Conscientiousness: demonstrate responsible behavior, thoroughness of work, and dependability, comply with Harps policies and procedures, and attend regularly. Customer Service/Hospitality: understand what delivering more than expected means, remove barriers to customer service, and follow the SMILE Program guidelines. Integrity: act in accordance with appropriate values, beliefs, and business ethics; be an honest person. Modeling Cultural Values: act consistently with organizational values, model high standards of behavior for others. Professionalism: hold myself accountable by demonstrating a no excuses approach to performance and results, working in the best interest of Harps. Showing Drive & Taking Action: act on own initiative, handle problems with minimal guidance, and take action quickly. Why I Do It Customer Focus: anticipate and recognize customer needs, exceed expectations, use customer information to improve products and services, and strive to improve satisfaction. Respecting Others/Citizenship: encourage teamwork, support others, facilitate work, defend when appropriate, and value rights, values, and worth of others. Supporting Harps Mission Statement: support the mission to provide the best overall value to customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness. Position Requirements High school diploma or G.E.D. equivalent required. Minimum one year experience in a retail grocery store preferred. Ability to work a flexible schedule including evenings, weekends and holidays as needed. Adaptable to different situations and respond with flexibility to shifting priorities and rapid change. Ability to interpret, understand, and follow instructions. Move, lift, carry and place merchandise and supplies weighing up to 50 pounds without assistance. Frequently reach overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight; occasionally required to climb and/or crawl. Stand and/or walk continuously throughout shift. Visually locate merchandise and other objects, and verify information often in small print. May be exposed to all weather conditions and inside work with variations in heat, cold, dust and humidity. May be exposed to cleaning solvents or other chemicals. May be exposed to latex, eggs, nuts, soy and wheat. Employment at Harps may be contingent upon completion and evaluation of a PEP survey, drug screen, employment reference check and criminal background check. #J-18808-Ljbffr