Workplace Experience Manager

Description

Position Overview

The Workplace Experience Manager is responsible for shaping and maintaining an exceptional employee experience across CenCore Group's facilities and project sites. This role ensures our work environments - from headquarters to secure field locations - operate efficiently, reflect CenCore's mission-driven culture, and support the well-being and productivity of every team member.

The ideal candidate is a hands-on, people-centered leader with a passion for operational excellence, workplace hospitality, and continuous improvement. This position requires a unique balance of facilities management, security coordination, and employee engagement, ensuring our workplaces run seamlessly while fostering a sense of connection and purpose aligned with CenCore's national security mission.

Key ResponsibilitiesWorkplace Operations & Facility Management

• Oversee day-to-day operations for corporate and field offices, ensuring all locations are safe, secure, and mission-ready.

• Coordinate with building management, vendors, and security teams to maintain compliance with facility access, safety, and security protocols.

• Manage contracts for janitorial, maintenance, and service providers; track SLAs and performance.

• Partner with Construction, Security, and IT teams during new site activations, expansions, and secure space (SCIF) transitions.

• Monitor preventive maintenance schedules and emergency response procedures across multiple locations.

Employee Experience & Engagement

• Create a workplace environment that reflects CenCore's commitment to its people and mission.

• Develop and execute engagement initiatives - recognition programs, employee appreciation events, and workplace wellness activities.

• Serve as the central point of contact for employee feedback related to facilities and work environment; drive action plans for improvement.

• Partner with HR, Recruiting, and Security to ensure smooth onboarding and offboarding experiences.

Operational Excellence & Technology Integration

• Implement and optimize workplace systems (badge access, visitor management, desk reservation, etc.).

• Leverage data from occupancy and utilization tools to enhance space efficiency.

• Support logistics for classified and unclassified areas, ensuring adherence to ICD 705 and physical security standards where applicable.

• Identify opportunities for automation, efficiency, and sustainability in daily operations.

Budgeting & Vendor Management

• Develop, forecast, and manage budgets for facilities operations, events, and workplace services.

• Negotiate and oversee vendor contracts, ensuring cost efficiency and quality of service delivery.

• Maintain procurement records and ensure compliance with corporate and government requirements.

Requirements

Required Qualifications

• Bachelor's degree in Business Administration, Facilities Management, or related field (or equivalent experience).

• 5+ years of experience managing workplace or facilities operations, preferably within a government contracting or cleared environment.

• Strong leadership and interpersonal skills, with the ability to communicate effectively across all organizational levels.

• Working knowledge of facility safety, environmental, and security compliance requirements.

• Proficiency with Microsoft Office, SharePoint, and workplace management software (e.g., ServiceNow, Envoy, iOffice, etc.).

Preferred Qualifications

• Active or eligible U.S. Security Clearance (Secret or higher).

• Certification in Facilities Management (e.g., IFMA CFM or FMP) or Project Management (PMP).

• Experience supporting multi-site or secure environments.

• Familiarity with ICD 705 and secure facility accreditation processes.

Core Competencies

• Mission-Driven Leadership

• Operational and Strategic Planning

• Employee and Client Experience Focus

• Problem Solving and Adaptability

• Integrity and Confidentiality

• Collaboration and Continuous Improvement