Automotive Service Advisor Lexus Atlanta

About Us

Group 1 Automotive Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S. Group 1 delivers a fully integrated automotive experience including vehicle sales financing aftersales service and digital retail solutions. As the automotive industry continues to evolve Group 1 is investing in the people technology and operational excellence needed to shape what comes next. Our work is grounded in a simple belief that a better experience for customers starts with an exemplary experience for employees.




At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Lexus of Atlanta is seeking a high-performing Automotive Service Advisor to join our team! Were looking for a motivated professional who takes pride in providing outstanding service thrives in a performance-driven setting and wants to be part of a team that values excellence collaboration and career growth.

If youre passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence we encourage you to apply today!

In addition to competitive pay we offer our associates the following benefits:

• Health Dental Vision Life and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training provided equipment and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured self-paced and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Responsibilities

• Greet customers in a timely friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturers warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asburys specified goal(s) in service for district regional and national scores
• Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as customer vehicles and property

Qualifications

• Minimum 1 year of Service Advisor experience is required
• CDK Xtime and TSD Experience Preferred
• Product Knowledge
• Attention to Detail
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• High School Diploma or Equivalent
• Must Have a Valid Drivers License

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal state and local law.

Required Experience:

Unclear Seniority