Wireless Retail Sales Associate BROOKLYN | Myrtle Ave Avg. All in $30

Job Details Job Location: BROOKLYN | Myrtle Ave [1828] - BROOKLYN, NY 11205 Salary Range: $17.00 - $30.00 Hourly Overview We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand! Role Summary Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships while continuously working to build expertise in uncovering our customers' needs and having a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, with preparation for promotion to Mobile Expert upon training completion. Responsibilities Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store. Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and emerging IoT devices. Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise. Approach service and sales needs with patience, honesty, and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding, demonstrating coverage, plan benefits, and device/account troubleshooting. Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience, resolve issues, identify small business leads, and maintain strong peer relationships. Be willing to have a good time while providing first‑class customer experience. Qualifications Strong desire to learn and master the skills required of customer advocates and to build meaningful connections. Competitive drive and confidence to succeed in a fast‑paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues. Effective at balancing customer experience and performance goals. At least 6 months of customer service and/or sales experience, retail environment preferred. Benefits Employee Stock Ownership Program (ESOP) Competitive hourly pay Uncapped commission earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Discounted T‑Mobile Wireless Plan Health benefits for full‑time employees Monthly sales incentive programs, contests, rewards and more. Requirements At least 18 years of age High school diploma or GED Ability to stand for long periods of time Ability to lift objects weighing up to 25 lbs Reliable transportation Full‑time (40 hours) or part‑time (20+ hours) availability Commitment to Diversity & Inclusion Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace the diverse workforce as a key driver of success, welcoming everyone to our team. You be you! #J-18808-Ljbffr Arch Telecom