Customer Support Data Center Technician - Cohort Hiring Q1' 2026 - Military Talent Programs

Overview Who are we? Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Equinix enables organizations to access the right places, partners and possibilities to scale with agility and to launch digital services while supporting sustainability goals. Equinix Emerging Talent, Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX data centers. Note: This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce. Key Responsibilities Ticketing & Troubleshooting Manage and resolve customer support requests and service tickets Accurately track tasks using the ticketing system Troubleshoot network and equipment issues; escalate when necessary Collaborate with cross-functional teams to resolve technical challenges Hardware Installations Perform “rack and stack” installations of customer equipment Follow detailed installation plans and wiring diagrams Install structured cabling (fiber and copper), cable trays, cages, and cabinets Identify and report infrastructure capacity or cabling concerns Testing & Quality Checks Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics) Perform quality checks on own and team installations Maintain detailed documentation of all work performed Customer Interaction Provide professional, helpful on-site customer support Communicate clear timelines and progress updates Escort customers and vendors for access and safety compliance Team & Project Support Contribute to team projects and installations Coordinate with vendors and internal teams to ensure timely execution Support dispatching, inventory checks, and alarm escalations as needed Learning Objectives Deepen technical expertise in data center infrastructure and operations Gain experience in structured cabling, network testing, and troubleshooting Enhance customer service and communication skills in a technical environment Understand project coordination and cross-functional collaboration Qualifications Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation Technical or Non-Technical MOS, NEC, or AFSC High school diploma or equivalent 2–4 years of experience in technical support, IT, telecom, or data center operations Ability to read wiring schematics and installation plans Experience with fiber and coaxial terminations preferred Strong attention to detail and documentation skills Comfortable working in a physical, hands-on environment Training & Evaluation Interns will follow a customized Education/Training Plan Monthly evaluations will be conducted by the supervisor Final evaluation will assess learning outcomes and program effectiveness Pay & Locations The targeted pay range for this position in the following location is / locations are: United States - DA11 Dallas: 53,000 - 79,000 USD / Annual United States - AT1 Atlanta: 53,000 - 79,000 USD / Annual United States - MI1 Miami: 53,000 - 79,000 USD / Annual United States - SV12 Silicon Valley: 64,000 - 96,000 USD / Annual United States - LA4 Los Angeles: 58,000 - 88,000 USD / Annual United States - CH4 Chicago: 58,000 - 88,000 USD / Annual United States - NY3 New York City: 58,000 - 88,000 USD / Annual United States - DE2 Denver: 53,000 - 79,000 USD / Annual United States - SE3 Seattle: 58,000 - 88,000 USD / Annual United States - DC12 Washington DC: 58,000 - 88,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Benefits Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. Benefits are designed to be competitive within the current marketplace to ensure you can enhance your experience and bring your whole self to work. Employee Assistance Program : An Employee Assistance program is available to all employees. US Benefits: Insurance, Retirement, PTO and Paid Holidays details vary by plan; eligibility requirements apply. Benefits are subject to change. Equinix is committed to an open employment process. If you need assistance or an accommodation, please let us know by completing this form . Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, age, veteran or military status, disability, genetic information, or other status protected by law. #J-18808-Ljbffr Equinix