Branch Operations Manager

Branch Operations ManagerThe role of the Branch Operations Manager is to manage the performance of the branch team to achieve the company vision and business objectives. The Branch Operations Manager effectively communicates the company vision and strategy throughout the branch team whilst leading, inspiring, coaching and supporting their team members and peers to successfully implement the 'Purpose to Promise'.Key ResponsibilitiesOperationsDrives operational excellence within the branch team by ensuring single systems and standards are metEnsures all inventories and fixed assets are maintained and controlledSafetyEnsures branch is free of recognized hazards to stay in compliance with the standards, rules and regulations of OSHADocument and record all work-related injuries and illnessesTalent ManagementBuild a high performing team through recruitment, development, coaching, and leadershipBuilds and maintains a high-performance team by evaluating and coaching team members' performance, supporting appropriate training and development methods, and team buildingProvides a motivational environment in which team members exceed performance standards. Recognizes and rewards star performersFinancialDevelops and maintains annual budget for the assigned branch team. Monitors financial reports of the branch team to ensure budgetary compliance with Regional and Corporate goalsUpdates leadership team with results during financial review meetings including counter measures to address deficient areasAchieves EBITDA and ROI key financial metrics in their assigned branch teamMonitors and actively manages the branch team as it relates financial performance, including but not limited to growth, retention, account management, and profitability for assigned customersImplements and follows company pricing strategyDrives accountability to achieve goals with direct reportsBusiness PlanningDevelops annual budget and planning processCollaborates with General Manager | Vice President | Director to evaluate results, develop strategic plans, actions and success metrics that will drive the branch team forwardProvides managerial direction and leadership to the branch team. Tracks progress on established success metricsWorks with internal and external partners to drive directional product and service salesMaintains up-to-date understanding of produce knowledge & industry trendsCustomer FocusEstablishes a team culture among markets and holds the team to Fortiline's standard of customer satisfactionEnsures all customer service complaints are handled effectively and efficientlyDevelops strategies for the branch in close cooperation with senior managementRecommends territory configuration as appropriate using prudent business judgement, while maximizing available resourcesCommunicationFosters a positive working environment aligned with Fortiline's vision and core valuesHolds regular staff meetings with direct reports and participates in General Manager | Vice President | Director team meetingsEffectively works in a collaborative manner with different work groups throughout Fortiline, including, but not limited to Finance, Human Resources, Marketing, Legal, and ITEffective daily management of Branch team - the staff, sales, systems and procedures should be at the standardAbility to read, interpret, and action documents such as sales reports, operating reports, inventory reports, financial statements, safety rules, operating and maintenance instructions, and procedure manualsReport as required to the General Manager | Vice President | Director on:Results, major issues and activitiesRecommendations for business improvement / growthAny new initiatives and ideas to achieve company business objectivesCompetitor activity and pricingAbility to effectively use Microsoft, Excel, Word, and MincronKey CapabilitiesBusiness AcumenUsing one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational resultsUsing one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.Coaching and Developing OthersProviding feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.CommunicationConveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the messageListening actively to othersCustomer FocusEnsuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activitiesCrafting and implementing service practices that meet customers' and own organization's needsPromoting and operationalizing customer service as a valueDecision MakingIdentifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative informationChoosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisionsTaking action that is consistent with available facts and constraints and optimizes probable consequencesDelegation and EmpowermentIdentifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-upDriving for ResultsSetting high goals for personal and group accomplishmentUsing measurement methods to monitor progress toward goalsTenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvementEarning TrustGaining others' confidence by acting with integrity and following through on commitments while disclosing own positionsTreating others and their ideas with respect and supporting them in the face of challengeGuiding Team SuccessUsing appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.InfluencingUsing effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.Selecting TalentEvaluating and selecting internal and external talent to ensure the best match between the individual and the work requirements.Technology SavvyLeveraging one's practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.Minimum QualificationsA bachelor's degree is required or equivalent job experienceA proven record of leadership (e.g., progression through positions of increasing responsibility) is beneficial.Good communication skills and the ability to work well with people are essential.Preferred QualificationsIndustry experienceOur commitment to excellent customer service is just part of our story. We're also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.All full-time associates are eligible for the following benefits:Medical and Dental InsuranceFlexible Spending Accounts and Health Savings AccountsCompany-paid Life InsuranceShort Term Disability401(k) PlanPaid Time Off (PTO) - plus paid holidaysParental LeaveVoluntary benefits:VisionLong-term DisabilityVoluntary Life and AD&D InsuranceAdditional Voluntary Benefits through CorestreamWe'