Receptionist - State Farm Agent Team Member

Customer Experience Director (Receptionist)We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journey—welcoming clients with warmth, managing communication, and supporting internal operations.Responsibilities:Greet walk-in clients and answer incoming calls with professionalism and kindnessDirect clients to appropriate team members with accuracy and efficiencyAssist with scheduling, reminders, and follow-up communicationManage mail, filing, and digital record keepingHelp create a welcoming, orderly, and organized front-office experienceSupport marketing, outreach and community initiatives as neededTraits We Value:Servant leadership and a team-player mindsetStrong verbal and written communication skillsOrganizational skills with attention to detailA positive, faith-driven, and respectful attitudeCompany-Supported Licensing Track:Day 31–45: Get LicensedEnroll in and complete Property & Casualty and Life & Health licensingBegin learning core insurance concepts and shadowing licensed agentsParticipate in ongoing customer service and compliance trainingPaid study time and resources provided for licensing successMonth 2–6: Licensed Service & Retention SupportBegin assisting with quotes, billing, and simple service tasks under supervisionHandle inbound service requests and policy changes with confidenceDeliver exceptional post-sale care to drive retention and satisfactionBegin scripting and roleplay for future sales opportunities6–12 Months: Opportunity to Advance to SalesEligible for Full Sales Transition with Commission OpportunityTransition to an Associate Agent or Sales Producer role (title TBD)Handle warm leads and cross-sell to existing policyholdersEarn commission in addition to base payLead with education, integrity, and problem-solvingCompensation: $15.00 - $20.00 per hourOur team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shawnee, OK and help customers with their insurance and financial services needs, including:Auto insuranceHome insuranceLife insuranceRetirement planning