Financial Center Assistant Manager - Middletown and Steelton, PA

Job Description

Job Description

A great banking experience starts with a great team! Mid Penn Bank is now hiring a Dual Site Financial Center Assistant Manager to support our Middletown and Steelton, PA locations.

We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. 

Position Overview

The Financial Center Assistant Manager is responsible for the day-to-day supervision of the team and operations.  In addition, the Financial Center Assistant Manager is an active member of the Sales and Service team.  This individual works closely with the manager to set goals and ensure achievement of sales and performance objectives.  

Essential Duties and Responsibilities

• Oversees and ensures that the Financial Center operates in compliance with the company’s operating policies and procedures related to the processing of deposits, withdrawals, check cashing, cash handling, and other transactional and security operations. 
  • Manages financial center operations.  Educates staff on policies and procedures.  Ensures office is following sound business practices.  Conducts audits and ensures that regulatory and compliance requirements are followed.
  • Ensures financial center has necessary resources to successfully support customer needs (cash, staffing, etc.).
  • Reviews work, provides guidance, and makes decisions within scope of authority.
  • Maintains security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure.
• Assists new and existing customers with various financial needs including, but not limited to, opening and servicing deposit accounts, originating consumer loans and conducting loan closings, identifying opportunities to expand customer relationships by educating and offering additional products and services, making referrals and introductions to other lines of business, processing transactions on the teller line as needed.
• Partners with the manager to establish specific sales and service goals for the office and implements strategies to achieve these goals.  Leads team by example as a top performer in sales and service goal achievement.
• Supervises assigned employees.  Manages schedules, assigns work, monitors performance.  Acts as a role model.  Ensures customers are treated with respect and that all team members provide exceptional customer service.
• Has knowledge of and the ability to perform the essential duties assigned to all staff.

Ancillary Duties

• Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
• Regular and predictable attendance is required.

Education & Qualifications

• A minimum of two (2) years’ related work experience or specialized financial education and training normally required.
• Internal Supervisor Certification preferred.
• An Associate degree in related field preferred.
• Notary experience preferred or ability to obtain notary as needed.
• Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS #) in order to take applications for loans that are secured by residential real estate is a requirement of this position.
• Ability to work a flexible schedule as required to meet operating needs.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient PC skills, including working knowledge of Microsoft Word and Excel; knowledge of policies and procedures; supervisory skills sufficient to manage employees; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less; visual , auditory and speaking skills; valid driver’s license is required.

Equipment/Machines

• Telephone