Field Service Manager

Senior Talent Acquisition Specialist | Certified LinkedIn Recruiter | Sourcing Top Performers in Tech Key Responsibilities Leadership & Coordination Lead and manage field service technicians supporting retail store operations. Act as the primary point of contact for escalations from store teams. Coordinate with IT, facilities, and vendor partners to resolve complex issues. Operational Support Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.). Ensure timely response to incidents, service requests, and preventive maintenance tasks. Monitor service performance against SLAs and KPIs. Process & Continuous Improvement Develop and enforce standard operating procedures for field services. Identify recurring issues and drive root cause analysis to reduce downtime. Implement automation and best practices to improve efficiency. Stakeholder Engagement Collaborate with store managers, regional operations, and corporate IT teams. Provide regular updates on service performance and improvement initiatives. Support rollout of new technologies and store upgrades. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Stellar Consulting Solutions, LLC by 2x #J-18808-Ljbffr Stellar Consulting Solutions, LLC