Human Capital Specialist
$55.2k - $126kBooz Allen Hamilton
Job Description Remote Work:
No
Job Number:
R0240688
Location:
Chantilly,VA,US
Share job via: Share
Human Capital Specialist
The Opportunity: Human capital isn't just about policies, it's about people and mission success. As an HR Specialist on our team, you'll engage with clients to help them achieve their human capital goals, directly impacting a growing organization. You'll provide basic customer support related to human resources payroll, benefits and other HR inquiries. You'll deliver accurate and efficient solutions via live phone, email, and a HR self-service system, with exceptional customer service. You'll take ownership of HR questions regarding leave of absence, payroll inquiries, benefits enrollment and eligibility, onboarding and routine HR questions and follow them through to a resolution. You'll maintain and use a knowledge management system to fully research and to provide correct guidance in responding to employees. You'll be responsible for escalating issues in a timely manner to ensure a positive end user experience while facilitating escalations to program leaders as required. Join us. The world can't wait. You Have:
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
No
Job Number:
R0240688
Location:
Chantilly,VA,US
Share job via: Share
Human Capital Specialist
The Opportunity: Human capital isn't just about policies, it's about people and mission success. As an HR Specialist on our team, you'll engage with clients to help them achieve their human capital goals, directly impacting a growing organization. You'll provide basic customer support related to human resources payroll, benefits and other HR inquiries. You'll deliver accurate and efficient solutions via live phone, email, and a HR self-service system, with exceptional customer service. You'll take ownership of HR questions regarding leave of absence, payroll inquiries, benefits enrollment and eligibility, onboarding and routine HR questions and follow them through to a resolution. You'll maintain and use a knowledge management system to fully research and to provide correct guidance in responding to employees. You'll be responsible for escalating issues in a timely manner to ensure a positive end user experience while facilitating escalations to program leaders as required. Join us. The world can't wait. You Have:
- 3+ years of experience in human resources
- Experience maintaining a knowledge base to support self-service, increase accessibility of information, and decrease resolution time
- Experience with using Microsoft Office products, including Excel, Word, and PowerPoint
- Ability to research and process a wide range of concepts, practices, and legal and regulatory requirements to respond to inquiries
- Ability to effectively meet requirements
- Ability to exercise judgement and tact and diplomacy with stakeholders
- TS/SCI clearance with a polygraph
- Bachelor's degree
- Experience in the DoD or Intelligence Community (IC)
- Knowledge of ServiceNow and SharePoint
- Ability to present and explain findings to teammates and leadership teams
- Ability to manage conflicting priorities and timelines
- Possession of excellent verbal and written communication skills
- Possession of excellent customer service skills
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
- Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
- Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
- Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
Vacancy posted 5 days ago
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