IT Low Voltage Field Technician

IT Low Voltage Field Technician Full Time Perm. Shift: Hybrid. Salary: $29.81 - $41.73 per hour, plus 4% annual bonus. Location: Columbus, OH; Merrillville, IN; Lexington, KY; Chester, VA; Canonsburg, PA or any of the six states we operate. Travel: 100% daily travel with company vehicle. Overview The NiSource IT infrastructure teams designs, develops and supports technology solutions. As an IT Low Voltage Field Technician you install, maintain, troubleshoot and support technology systems deployed at company facilities and fleet vehicles to ensure reliable operations. The role requires daily travel and the ability to provide remote support when needed. Responsibilities Travel daily to company locations and fleet sites to install, diagnose, maintain and support vehicle‑installed and facility‑based technology systems. Install, troubleshoot and repair 12‑volt DC vehicle wiring, low voltage electronics and associated hardware, including telematics devices, routers, power timers and mobile computing equipment. Provide onsite and remote technical support for network connected devices, mobile systems and field technology platforms. Configure, deploy and support mobile devices and applications, including basic user training and troubleshooting. Accurately document service activities, including diagnostics performed, repairs completed, parts used and customer or end user interactions. Communicate clearly and professionally with internal stakeholders, vendors and end users to ensure service quality and customer satisfaction. Maintain assigned tools, equipment and inventory in proper working condition. Track, submit and report expenses in accordance with company policies and procedures. Identify recurring technical issues, recommend corrective actions and contribute to continuous improvement of service delivery processes. Apply structured problem‑solving techniques to diagnose issues, resolve incidents and implement effective solutions. Comply with contractual obligations, service level agreements (SLAs) and expectations of service providers and business partners. Minimum Qualifications Associate's Degree or equivalent work experience. 3+ years of experience working in field service, vehicle electronics, utility technology or a related technical support role. 3+ years of experience working on 12‑volt DC vehicle wiring and low voltage electronic systems. Ability and willingness to travel daily to multiple job sites. Ability to meet the physical demands of the role, including working in confined spaces and lifting equipment. Valid driver license with an acceptable driving record. Preferred Qualifications Experience in the utility, energy, telecommunications or fleet services industry. Experience with telematics systems, mobile technology deployments or fleet technology installations. Familiarity with safety critical or regulated operating environments. Industry certifications related to networking, electronics, vehicle systems or field service. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status or any protected group status as defined by law. Employees are expected to abide by this principle. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at View email address on click.appcast.io or View phone number on click.appcast.io. Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co‑workers. Stay focused on the task at hand and promote productivity through good work habits. #J-18808-Ljbffr NiSource Inc.