Front of House Cashier / Food Runner

Job Description

Job Description

POSITION SUMMARY: The cashier/food runner is responsible for taking guests’ orders, ringing in orders, taking payment from the guests and bringing prepared food to guests’ tables.

KEY RESPONSIBILITIES:

• Hold the guest as the most important priority at all times; tact, good manners, mature judgement should be used in all guest interactions
• Enthusiastically greet the guest as they walk through the door, making eye contact and smiling
• Take the order listening closely to ensure every order is filled promptly and accurately, educating guests on products offered and using suggestive selling when appropriate
• Ensure orders are entered in the point of sale system accurately
• Operate the cash register and collect payment from the guest
• Deliver the order to our guests, ensuring accuracy by repeating the order detail to the guests
• Thank the guest and invite to return again
• Answer telephones, responding to guest inquiries and assisting with take out orders
• Communicate guest feedback to restaurant management
• Resolve guest concerns politely and quietly, with respect and a sense of urgency
• Understand in-store marketing promotions
• Execute new product rollouts including selling to guests and product execution
• Utilize cash control procedures
• Assist with routine restaurant cleaning responsibilities, including cleaning the cashier area and table bussing
• Other duties as assigned

ESSENTIAL CORE VALUES:

• Integrity – The quality of being honest and having strong moral principles. Having integrity means doing the right thing in a reliable way.
• Teamwork –The process of working collaboratively with a group of people in order to achieve a goal. In order to work as a team, we need to:
  1. Effectively communicate
  2. Create efficiency in all we do
  3. Respect each other
  4. Foster ideas to make improvements
  5. Try hard to not offend and try even harder not to be offended
• Excellence – The quality of being outstanding or extremely good. Every employee that comes through the door will come with the mindset to create excellence – not just work.

QUALIFICATIONS/SKILLS:

• Must be friendly and guest service oriented
• Ability to communicate effectively
• Ability to use a Point of Sale system
• Must be able to work in a fast-paced environment and have a sense of urgency
• Ability to work as a team-player

EDUCATION AND/OR EXPERIENCE:

• This position does not have any specific education or experience requirements

ESSENTIAL PHYSICAL FUNCTIONS:

• Ability to stand/walk for 8 hours per day
• Must be able to lift and carry up to 30 lbs
• Will frequently reach, bend, lift, carry, stoop, fine manipulation throughout the shift.
• Must be able to work in both warm and cool environments, indoors and outdoors
• Must be able to tolerate higher levels of noise from restaurant machinery, music, and customers
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, and seafood

UNIFORM:

• Employees are expected to present themselves in a neat, clean, professional manner. This includes wearing a clean uniform, good personal hygiene, clean well-trimmed nails, and no gum chewing while on duty.

BENEFITS & PERKS:

• Great work life balance
• Closed on Sundays
• Closed major holidays – Thanksgiving, Christmas, New Year’s Day, Memorial Day & Labor Day
• Access to Direct Primary Care Health Program
• Paid Time Off
• Retirement Savings Program (IRA) with Employer Match
• Advancement opportunities
• Discounted shift meals