Director of Network Operations
Mondo
Director, Network Operations
Director, Network Operations Onsite – New York, NY (5 days/week). Start date is ASAP for this contract-to-hire position.
Job Description: Lead Network Operations across complex, high-visibility live-event environments, ensuring network reliability, operational readiness, effective incident response, and successful team execution.
Day-to-Day Responsibilities:
- Oversee daily Network Operations across multiple venue environments
- Lead network readiness and technical resource planning for live events
- Ensure pre-event checks, reporting, monitoring, and coverage are completed
- Monitor network health, performance, availability, and operational readiness
- Build and maintain SolarWinds dashboards, alerts, and operational reporting
- Track network infrastructure projects, changes, incidents, risks, and priorities
- Coordinate Network Operations and Engineering resources across projects and events
- Lead incident triage, escalation, service restoration, and high-priority network issues
- Maintain processes for alert handling, incident response, escalation, and change management
- Partner with Network Engineering, Technical Operations, and other technical stakeholders
- Provide network performance, project, and incident updates to technical leadership
- Lead and mentor a growing team of technical professionals
- Provide hands-on technical leadership during major incidents and critical projects
Requirements:
- Must-Haves:
- 5–10 years of Network Operations, Network Engineering, Network Infrastructure, or related experience
- Previous people-management experience, ideally managing 5–10 technical professionals
- Strong enterprise networking background supporting complex LAN/WAN environments
- Strong Cisco networking experience, including enterprise LAN and Catalyst environments
- Strong SolarWinds experience with monitoring, dashboards, alerting, and reporting
- ServiceNow or similar incident/ticketing platform experience
- Strong understanding of incident management, escalation, change management, monitoring, and service restoration
- Experience managing multiple network projects, infrastructure changes, deadlines, and technical resources simultaneously
- Strong project-management, organizational, and stakeholder communication skills
- Ability to remain calm and decisive during high-priority incidents and operational events
- Ability to work independently with minimal day-to-day direction
- Must currently reside in the NY/NJ/CT tri-state area; relocation candidates will not be considered
- Must be authorized to work in the U.S. without current or future sponsorship
- Ability to work onsite in New York City 5 days/week
- Flexibility for occasional evening and weekend support around events, outages, and network changes
- Nice-to-Haves:
- Experience supporting 24/7, mission-critical, or high-pressure operational environments
- Experience in live entertainment, venues, sports, broadcast, gaming, aviation, transportation, utilities, critical infrastructure, defense, or public safety
- Experience supporting network operations for live events or similarly time-sensitive environments
Vacancy posted 3 days ago
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