Sr. Manager, Business Transformation

2626 W Beryl Ave Phoenix Arizona, 85021, Position Description : Accountable for leading enterprise-wide transformation initiatives that significantly impact financial performance, operational efficiency, and organizational effectiveness for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Provides strategic leadership, governance, and oversight of execution across complex enterprise project and program management, business process analysis and improvement, business case and ROI development, technology enablement, and change management. Essential Duties and Responsibilities : Provides oversight and governance for strategic programs, portfolios, and transformation initiatives. Acts as a project/program manager. Leads complex, enterprise-wide projects and programs, with accountability for scope, schedule, resources, risks, and measurable outcomes. Develops project plans, timelines, resource capacity planning, and budgets, and ensures adherence to deadlines and financial targets. Leads or advises on program and project management best practices, including scope, schedule, risks, dependencies, quality, and change control. Identifies points of potential failure on a project to course correct and mitigate the project from going off track. Gives specific direction in order to solve for the potential issues. Facilitates mapping sessions with Business or IT Leads and team to assist with scope creation, schedule creation, identifying critical path and key milestones on non-strategic projects. Applies practical business process analysis and improvement methods to streamline workflows and enhance productivity. Works to analyze, redesign, and improve business processes. Applies this analysis to business or technology-enabled initiatives, including AI implementations, to identify process opportunities and define measurable operational outcomes. Facilitates business analysis as needed, including requirements gathering, current- and future-state process mapping, workflow analysis, and solution design. Partners with IT and vendors to ensure technology solutions align with business objectives and operational needs. Develops ROI analyses and partners with business executives to document business strategies, priorities, and expected outcomes. Recognizes and provides data-driven insight and root cause analysis. Recognizes when initiatives experience diminished ROI or increased risk. Owns the quality of transformation solutions, including project implementation, change management, and results monitoring. Partners with business areas and support functions to develop change management plans and lead teams to execute the adoption of change. Builds and maintains strong relationships with internal stakeholders, including executive leadership, department heads, and project teams. Unifies diverse groups into cohesive teams. Coordinates cross-functional teams, assigns responsibilities, and tracks project progress to ensure successful completion. Facilitates the establishment of success criteria, KPIs, and performance metrics to measure transformation outcomes. Develops business cases and ROI analyses to evaluate proposed initiatives and business solutions, including expected outcomes, costs, risks, and investment tradeoffs. Assists in the annual assessment of strategic initiatives and projects to inform the C-Suite on prioritization and investment costs relative to budget constraints. Leverages in-depth understanding of organizational operations to build trust and alignment across business units. Communicates transformation strategies, progress, and outcomes effectively at all levels of the organization. Provides executive-level reporting and presentations to senior leadership, as applicable. Leads enterprise-wide business programs, re-engineering initiatives from opportunity identification through implementation and sustainment. Oversees testing and quality assurance strategies and leads business groups through best practices with UAT (User Acceptance Testing). Establishes QA metrics, dashboards, and reporting to ensure solution readiness and successful adoption. Demonstrates a strong working relationship when working with cross-functional teams and leadership. Responsible for performance management, coaching development, and mentoring of team members, as applicable. Develops and institutionalized best practices, standards, and documentation for Project Management and process improvement. Coaches leaders and teams to adopt continuous improvement mindsets and accountability. Plays a critical role in driving organizational culture change. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills) : Bachelor's Degree required in Business Administration, Engineering, Information Systems, or related discipline; Master's Degree strongly preferred. Minimum of ten (7) years of progress #J-18808-Ljbffr