Community Engagement SDR (Remote)

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About The Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Community Engagement (CE) team builds and sustains the referral relationships that make that mission possible.

As a CE Activator, you'll be on the front lines of that effort - running high-volume outbound outreach to healthcare providers and referral sources nationwide, qualifying accounts, and feeding warm leads to our field-based outreach teams. This is a phone-first, outbound-heavy inside sales role designed for someone who thrives on volume, moves fast, and takes pride in building something from scratch.

Your work directly expands Charlie Health's referral network and determines how many patients we're able to reach. If you're energized by the challenge of opening new doors, building a pipeline from zero, and collaborating closely with field teams to drive real outcomes, this role is for you.

At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.

• Execute high-volume outbound cold calling and email outreach to healthcare provider accounts (80-100+ touchpoints per day), including clinics, treatment programs, hospitals, and other referral sources
• Qualify provider accounts based on clinical fit, patient population, referral intent, and Charlie Health program awareness
• Build and maintain a tiered account database in Salesforce, tracking account status, outreach history, and readiness for field engagement
• Deliver warm, well-documented lead handoffs to field-based outreach teams for accounts expressing referral interest or demonstrating strong clinical alignment
• Participate in regular pipeline reviews with field teams, incorporating their on-the-ground feedback to sharpen targeting and outreach strategy
• Develop and maintain a thorough understanding of Charlie Health's clinical model, program offerings, and target patient population in order to communicate value clearly to provider contacts
• Collaborate cross-functionally to continuously refine outreach messaging, account prioritization criteria, and qualification standards

• Bachelor's degree
• 0-1 years of professional experience; no prior sales experience required - we're looking for drive, not a resume
• Demonstrated hunger to perform: a history of setting ambitious goals and following through, whether in work, athletics, academics, or other pursuits
• Highly motivated self-starter who doesn't need to be pushed to pick up the phone and make things happen
• Comfortable with repetition and high volume - you see expectations as a floor, not a ceiling
• Strong verbal communicator who can quickly establish credibility and rapport with clinical and administrative contacts
• Organized and detail-oriented, with the ability to manage a large account pipeline without dropping the ball
• Experience with Salesforce or any CRM is a plus, but not required
• Familiarity with the behavioral health provider landscape (mental health, SUD, or related) is a plus
• Proficiency in Microsoft Office and Google Suite

Charlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $45,000 and $55,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $55,000 and $65,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-REMOTE

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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