Product Manager II (AI Capabilities)

What You'll DoAt Principal, we're building innovative digital experiences that help make financial security accessible to all. We're seeking a Product Manager II to lead the strategy, governance, and ongoing evolution of AI-powered capabilities supporting our Individual Solutions and Workplace Investing businesses.This role sits at the intersection of product management, artificial intelligence, customer experience, risk management, and operational excellence. You will be responsible for defining and executing the product roadmap for AI-enabled solutions while ensuring appropriate controls, governance, and business outcomes are achieved.What You'll DoProduct Strategy & OwnershipOwn the vision, roadmap, and business outcomes for AI-powered capabilities.Define and prioritize product requirements, enhancements, and future investments.Partner with business, technology, data, risk, compliance, and operations teams to deliver customer value.Ensure product strategy aligns with broader business and enterprise priorities.Identify opportunities to improve customer experiences and operational efficiency through AI.AI Governance & Operational OversightServe as the business owner of approved AI capabilities, customer experience, and associated risks.Establish and maintain operational controls, governance processes, and audit evidence.Oversee knowledge and content management strategies that support AI performance.Approve business and content changes impacting AI capabilities.Maintain version control and documentation for AI knowledge-base updates.Manage disaster recovery and business continuity plans related to AI services.AI Quality & Performance ManagementMonitor AI performance, customer outcomes, and key business metrics.Analyze response quality, content gaps, hallucination indicators, drift, failed responses, and emerging customer needs.Leverage customer feedback and analytics to drive continuous improvement.Make material business decisions and prioritize corrective actions.Testing, Risk & Vendor ManagementCoordinate pre-production, regression, boundary, negative, and red-team testing activities.Manage incident response, issue remediation, complaint routing, and corrective actions.Monitor and evaluate vendor performance and contractual obligations.Participate in information security incident escalation and response processes.Conduct periodic control effectiveness reviews and operational reporting.Product Delivery & CollaborationCollaborate with engineers, designers, data scientists, and business stakeholders to deliver impactful solutions.Translate customer and business needs into actionable product requirements.Support agile delivery practices, backlog prioritization, story refinement, and product releases.Communicate product vision, priorities, performance, and roadmap progress to stakeholders.Who You Are4+ years of product management, business, technology, or related experience.2+ years working in a highly collaborative, fast-paced environment with engineering teams and stakeholdersExperience managing products through discovery, delivery, and optimization.Experience defining business requirements and prioritizing product roadmaps.Demonstrated ability to influence stakeholders and drive decisions across multiple teams.Strong analytical, problem-solving, and strategic thinking capabilities.Experience working within agile environments alongside engineering teams.Ability to manage multiple priorities in a fast-paced environment.Preferred QualificationsProduct management experience supporting AI, generative AI, machine learning, conversational AI, virtual assistants, or knowledge management platforms.Experience monitoring AI performance, model outcomes, and customer experience metrics.Understanding of AI governance, model risk management, and responsible AI frameworks.Experience partnering with technology, security, compliance, legal, and risk organizations.Experience managing third-party technology vendors.Financial services, insurance, workplace benefits, or wealth management industry experience.Familiarity with prompt engineering, retrieval-augmented generation (RAG), knowledge bases, testing methodologies, and AI operations.Success in This RoleIn the first year, success will be measured through:Adoption and utilization of AI capabilities.Customer satisfaction and experience improvements.Reduction of content gaps, quality issues, and operational risk.Delivery of roadmap priorities and business outcomes.Effective governance, controls, and operational oversight.Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)$104400 - $187200 / year Salary DetailsThe following locations are examples of market-specific salary ranges across different geographies.Grand Island, NE / Wichita, KS: $104,400 - $140,400 / yearDes Moines, IA / Tampa, FL: $110,200 - $148,200 / yearCharlotte, NC / Dallas, TX: $116,000 - $156,000/ yearChicago, IL / Denver, CO / Minneapolis, MN: $127,600 - $171,600 / yearLos Angeles, CA / New York City, NY: $139,200 - $187,200 / yearTime Off ProgramFlexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension EligibleYes Work Authorization/Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.Nonimmigrant Workers and Green Card for Employment-Based ImmigrantsInvestment Code of Ethics For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Posting WindowWe will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date10/22/2026 Most Recently Posted Date10/22/2026 Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review ourWorkforce (U.S.) Privacy Noticefor more details on our practices and your data privacy rights.LinkedIn Remote Hashtag#LI-Remote