Customer Trust & Safety Incident Lead
Rippling
Rippling is seeking a Customer Trust & Safety Lead to manage customer trust incidents, ensuring issues are handled swiftly and accurately. The ideal candidate will have over 8 years of relevant experience and must excel in communication, capable of engaging with customers and executives alike. This position offers a competitive salary, benefits, and equity package. The role emphasizes teamwork and in-office collaboration, as Rippling values employees working together to enhance company culture. #J-18808-Ljbffr Rippling
- Rippling in San Francisco is seeking a Customer Trust & Safety Lead to manage incidents affecting customer trust and safety. The successful candidate will lead coordination across teams and ensure effective communication strategies during crises. Expectations include over...Customer
$144k - $198k
...About this role We're looking for an experienced Trust & Safety (T&S) Strategy Lead to help protect the integrity of our marketplace and the... ...Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your...CustomerWork experience placementWork at officeLocal areaRemote workMonday to FridayFlexible hours3 days per week$201.9k - $302.9k
...platforms like DoorDash, ensuring trust and safety is paramount. With millions... ...hinges on the trust our customers have in our services. From... ...for an Engineering Manager to lead our Safety team. This... ...measures, focusing on safety incident prevention, incident response...CustomerFull timeTemporary workWork at officeLocal areaRemote workWorldwide$200k - $260k
...and retail products. Our customers include the world's largest and... ...speeds. System Risk & Safety Lead South San Francisco, California... ...leader in safety transparency and trust Provide clear, technically... ...in response to incidents Basic Requirements: ~ BS...CustomerLocal area$144k - $198k
Faire in San Francisco is seeking an experienced Trust & Safety Strategy Lead to safeguard its marketplace and community. In this pivotal role, you'll craft strategies to enhance platform trustworthiness and effectiveness of detection systems. Ideal candidates will have...Suggested$250k - $280k
...Suno is seeking an experienced Engineering Manager for Trust & Safety in San Francisco. You'll manage a high-performing team, ensuring the safety of our platform while working closely with other departments. The ideal candidate has over 4 years of experience, a strong...$240k - $300k
...foundational to contributor experience, customer data quality, and the health of the... ...looking for a senior Product Manager to lead Trust & Safety at Scale. This is a high‑autonomy,... ...over time in response to specific fraud incidents. The platform needs a cohesive strategy...CustomerShift work- A leading AI research company in San Francisco is seeking a Senior Operator for Ads Trust & Safety Operations. This role involves managing high-impact projects, designing operational workflows, and ensuring the safe scaling of ads and monetization initiatives. The ideal...
$239k - $270k
Suno is seeking a leader for Customer Experience & Safety Operations in San Francisco, California. This role blends customer support and operational strategy to enhance user trust. The ideal candidate should bring over 12 years of experience, having the proven ability...Customer$138k - $230k
...Forbes. We prioritize candidate safety. Please be aware that all... ...the role Our business runs on customer trust. The Customer Trust & Safety... ...the Customer Trust & Safety Lead, you’ll own Rippling’s end-to... ...end response to customer trust incidents — from account takeovers to...CustomerWork at office3 days per week$176k - $220k
Staff Product Manager, Trust & Safety job at Lyft. San Francisco, CA. At... ...Manager to help build and lead product initiatives that enhance... ...a deep understanding of customer needs, market trends, and the... ...that reduce Community Safety incidents and protect the community...CustomerHourly payTemporary workWork at officeLocal areaFlexible hours3 days per week$159k - $177k
Uber is searching for a Public Policy Manager for Safety in San Francisco. This role involves ensuring that Uber's safety investments lead to effective policy outcomes through cross-functional collaboration and regulatory strategy. Applicants should have a Bachelor's degree...- Pinterest is seeking a Product Manager for Trust & Safety Tools in San Francisco. This role involves owning the product strategy for internal... ...shape AI-native tool capabilities while managing the internal customer experience across diverse users. #J-18808-Ljbffr PinterestCustomer
$150k
...Product Manager, Trust & Safety Chime was created with the mission to make financial peace... ...the power of our product to help people lead healthier financial lives. The Trust & Safety... ...These roles sit at the intersection of customer experience, risk management, operations,...CustomerFull timeWork at officeLocal areaRemote workNight shift$187k - $220k
...institutions, and applications need a trusted way to confirm who is a real... ...Media Lab. We’re backed by leading investors, including a16z,... ...We’re looking for a Trust & Safety Program Engineer to own and... ...documentation: signal catalog, runbooks, incident response processes for...Flexible hours- ...products for internal users, operations teams, or enterprise customers Strong user empathy — genuinely curious about how people work... ...such as Computer Science, or equivalent experience (Desirable) Trust & Safety or content moderation experience (Desirable) Experience...Customer
- A leading technology firm is seeking a Product Lead for Industrial Safety & Zone Monitoring Systems. The role focuses on integrating advanced sensing technology within... .... Responsibilities include collaborating with customers on system design, producing technical documentation...Customer
- DoorDash is seeking an Engineering Manager to lead our Trust and Safety team in San Francisco. You will manage a group of talented engineers to implement innovative safety measures, enhancing the customer experience on one of the largest gig platforms. This role demands...Customer
$156k - $195k
Senior Manager, Trust & Safety Policy - Lyft, San Francisco, CA You will shape and implement... ...people management, senior IC work, and leading a best‑in‑class, LLM‑first Safety Policy... ...operational changes, performance metrics, and incident trends to inform strategic decision‑...Hourly payWork at officeLocal areaRemote work3 days per week$196k - $294k
...web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI... ...can just ship things. As a Senior Software Engineer on our Trust & Safety team at Vercel, you’ll build and operate systems that protect...CustomerWork at officeRemote workWork from homeMonday to FridayFlexible hours$250k - $280k
...entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed... ...About the Role Suno is hiring an Engineering Manager, Trust & Safety , to lead the team responsible for protecting our platform...Full timeWork at officeLocal area$304.5k
...merchants across four primary audiences. Trust and Safety is at the foundation of Square, we... ...risk, identity, and compliance, and can lead Square in scaling our unified Trust and... ...record with both internal tooling and customer-facing product development Familiarity...CustomerLocal areaShift work- ...hard to earn our users’ trust every day as we pursue our... ...and scaling of Reddit’s Safety Experience Team. In this role, you will lead a high‑impact... ...in scale while slashing incident response from days to seconds... ...deliver results with a strong customer and business focus...CustomerWork at officeRemote workFlexible hours
- A leading music technology company in San Francisco is seeking an Engineering Manager, Trust & Safety to lead a high-performing engineering team focused on protecting users from abuse and fraud. Key responsibilities include managing team growth, driving technical direction...Full time
$197.3k - $313.7k
...humans with agents drive customer success together. Here,... ...action. Tech meets trust. And innovation isn't a... ...career at the company leading workforce transformation... ...of Platform Defense and Safety leads our mission to protect... ...high-severity incidents. Required Qualifications...Customer$180k - $275k
...preserving the creative freedom that makes the product magical. As a Trust & Safety Engineer, you'll architect the systems that protect our... ...malicious activity Investigate and resolve complex security incidents with limited context Partner with engineering and product to...Full timeWork at officeWork from home$88k - $90k
The Role We are looking for a detail-oriented and collaborative T&S Ops Coordinator to join our Trust & Safety team at Linktree. In this role, you’ll support the day-to-day operational workflows that keep our platform safe and our community protected. You’ll work closely...Casual workWork at officeRemote workHome office$385k
...engineering, product, policy, safety, and operations to deploy frontier... ...and safely. The Trust & Safety Data Engineering team... ...Role We are hiring a Technical Lead Manager to lead and grow the Trust... ...help turn fragmented launch and incident support into durable, reusable...Relocation package$125.5k - $230.2k
...Location: Anywhere in Country Manager – AI Safety and Trust Architect The opportunity We’re hiring an experienced AI Safety Architect that is... ...success Strong analytical and troubleshooting skills. Ability to lead AI safety architectural product functions and mentor junior...Summer holidayFlexible hours$156k - $195k
Lyft is seeking a Senior Manager for Trust & Safety Policy in San Francisco to shape and implement platform safety policies. You will lead cross-functional teams, ensuring a reliable experience for the community while implementing data-driven insights for continuous improvement...Work at office3 days per week
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