Customer Service Manager - Hybrid Leadership in E‑Commerce
BW Retail Solutions
BW Retail Solutions is seeking a Customer Service Manager in Chesterfield, MI to lead a 10–20 person call center/product support team. You will hire, train, coach, and guide staff to resolve escalated issues with empathy and urgency, while monitoring all communication channels and KPI performance. The role requires 3+ years in customer service with at least 1 year of leadership, preferably with e-commerce marketplaces. #J-18808-Ljbffr BW Retail Solutions
Vacancy posted 4 days ago
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