Project Manager, Client Services

Who We Are Founded in 2012 by 3 expert hackers with no investment capital, Trail of Bits is the premier place for security experts to boldly advance security and address technology’s newest and most challenging risks. It has helped secure some of the world's most targeted organizations and devices. Our combination of novel research with practical solutions reduces the security risks that our clients face from emerging technologies. Our work helps drive the security industry and the public understanding of the technology underlying our world. Cybersecurity preparedness is a moving target. Companies like ours are the tip of the spear in the fight against attackers. Our research-based and custom-engineering approach ensures that our client’s capabilities are at the forefront of what’s available. For companies and technologies that live and die by their security, a proactive, tailored approach is required to keep one step ahead of attackers. Democratizing security information is essential. As part of our business, we provide ongoing informational support through blogs, whitepapers, newsletters, meetups, and open-source tools. The more the community understands security, the more they’ll understand why a company like ours is so unique and valuable. Role Trail of Bits is hiring a Project Manager to own client engagements end-to-end. You'll be the primary point of contact for customers during their projects, the partner to our sales team when those clients want to do more with us, and the connective tissue between our engineering teams and the people who hired them. This position will work on timelines, scope, and status reports. However, the bigger work is building relationships with clients during a project so that the next engagement is easier, the scope is larger, and the value to both sides is clearer. Some of our top accounts grew from a single review into multi-year retainers because someone on our side stayed close, paid attention to what the client was building next, and brought the right Trail of Bits team into the conversation at the right time. If that sounds like you, let’s talk. You’ll work in close partnership with sales, our Engineering Directors, the engineering team, and a small team of fellow PMs who've been doing this for a while. You’ll wear several hats, take initiative without waiting for permission, and adapt as the work changes. The cybersecurity industry is being rewritten by AI right now and our practice has shifted with it. What You’ll Achieve End-to-end project delivery. Run multiple concurrent client engagements through the project lifecycle. Manage scope, timeline, and budget so engineers stay focused on the technical work and clients stay informed. Client relationship ownership. Serve as the primary point of contact across your portfolio. Handle status updates, working sessions, escalations, and the small check-ins between projects that keep accounts warm. Account growth. Spot opportunities for clients to do more with Trail of Bits. Move clients from one-off reviews into retainers, follow up on options in existing SOWs, and bring sales in when a real expansion is on the table. Sales partnership. Run the returning-client sales cycle alongside our sales team. When a client you've worked with comes back, the handoff stays invisible to them. Internal coordination. Work closely with Engineering Directors and engineers to staff projects, manage scheduling in Float, track work in Asana, and keep deal and account context current in HubSpot. Cross-functional support. Show up for the team beyond your direct projects. That includes helping marketing drive client attendance at industry events, contributing to internal process improvements, and jumping in where the team needs you. What You’ll Bring Project management in professional services. Direct experience managing client-facing engagements at a consulting, advisory, or services firm. You've owned scope, timeline, and budget for multiple concurrent projects and you've been the person the clients call when something changes. This is not a product implementation role. Client lifecycle ownership. Demonstrated experience owning client relationships through and between engagements, not just during a single project's lifespan. You think about the next engagement during the current one, and your goal is to grow the relationship. Account growth contribution. Experience growing client accounts through expanded scopes, retainers, or follow-on work. You’re comfortable making service recommendations to clients without it feeling like a sales pitch. Sales partnership. Experience working alongside a sales team to scope, propose, and close work with new and returning clients. You know the difference between owning the client relationship and stepping on the salesperson's toes. Operating without a playbook. Demonstrated experience taking initiative in environments where processes are evolving or undefined. You build the version of a process that works now and refine it as you learn, rather than waiting for someone to define the path. Technical communication. Experience translating technical work for non-technical client stakeholders and translating client business goals back into terms an engineering team can act on. You don't need to write the code, but you need to be able to follow the conversation. Executive stakeholder communication. Experience presenting project status, risks, and recommendations to executive and C-suite stakeholders on the client side. AI in your daily workflow. Experience using AI tools as part of how you actually work, not just to polish a resume. We're an AI-native company and our PMs use Claude every day. If you're skeptical of AI as a category, this isn't a fit. Tooling fluency. Hands-on experience with Slack, Google Workspace, and a project tracking tool such as Asana, GitHub, or equivalent. HubSpot or another CRM is a plus. Nice to Have Background in cybersecurity, particularly advisory services or incident response. Experience with retainer-based or recurring services revenue models. Familiarity with Asana, Float, and HubSpot specifically. Exposure to the blockchain, cryptography, AI/ML security space. What Does Not Work Here A pure project management mindset where the role ends when the engagement closes. Needing permission or a defined process before you can act. Resistance to AI tooling, or a \"wait and see\" stance on it. Product implementation experience without client services exposure. Strong attachment to one prescribed methodology over the judgment to pick the right approach for the engagement. The base salary for this full-time position ranges from $135,000 to $165,000, excluding benefits and potential bonuses. Various factors influence our salary ranges, including the specific role, level of seniority, geographic location, and the nature of the employment contract. An individual's specific work location, unique skills, experience, and relevant educational background will determine the final offer within this range. The presented salary range encompasses the starting salaries for all U.S. locations. For a precise salary estimate tailored to your preferred location, please discuss it with your recruiter during the hiring process. Trail of Bits, Inc. participates in E-Verify, the US federal electronic employment eligibility verification program. Benefits, Perks & Wellness Trail of Bits is our people, not a place. With over 100+ employees working from every time zone across the globe, our remote-first culture is built on autonomy and trust (and backed by smile-worthy benefits) for full-time employees: Empowered Living: Competitive salary complemented by performance-based bonuses. Fully company-paid insurance packages, including health, dental, vision, disability, and life. A solid 401(k) plan with a 5% match of your base salary. 20 days of paid vacation with flexibility for more, adhering to jurisdictional regulations. Nurturing New Beginnings: 4 months of parental leave to cherish the arrival of new family members. Our team is global and remote-first. However, if you are interested in moving to NYC, we offer $10,000 in relocation assistance to support your transition. Work & Life Enrichment: $1,000 Working-from-Home stipend to create a comfortable and productive home office. Annual $750 Learning & Development stipend for continuous personal and professional growth. Company-sponsored all-team celebrations, including travel and accommodation, to foster community and recognize achievements. Community Impact: Philanthropic contribution matching up to $2,000 annually. #J-18808-Ljbffr