Technical Support Engineer - Redbook

Product Operations Lead – Denver, Full‑time Redbook is revolutionizing feedyard management with cutting‑edge software that streamlines operations, improves decision‑making, and drives profitability. The Product Operations Lead will help scale our systems, data, and product processes as we expand. About the Role As the bridge between engineering, sales, and customer success, you’ll manage data migration and onboarding, build internal and external reporting, and translate customer needs into actionable product improvements. You’ll work directly with the President and Head of Engineering. What You’ll Do Manage the customer data transfer and onboarding process end‑to‑end. Build scalable internal systems and tools for customer health, sales tracking, and operational visibility. Maintain dashboards and reporting across key business metrics using SQL, Python, Excel, and visualization tools. Identify and automate repetitive workflows to improve efficiency and scalability. Translate customer insights, feedback, and support issues into clear product requirements (PRDs). Partner with engineering to scope, prioritize, and test new features and improvements. Handle technical customer service issues and help diagnose data or logic discrepancies. Maintain the product roadmap and ensure alignment with commercial and engineering goals. Serve as the operational glue between sales, customer success, and engineering. Develop lightweight systems and documentation to support scalable processes as we grow. Assist in internal training and communication around new product releases and workflows. What We Are Looking For Experience: 2–4 years in product operations, business operations, or technical customer success at a software or startup company. Technical Skills: Proficient with SQL and Excel; experience with Python, Datadog, or similar analytics tools is a plus. Analytical Mindset: Love using data to understand systems, improve processes, and make better decisions. Builder Mentality: Scrappy, resourceful, and enjoy building systems from the ground up. Strong Communicator: Translate between technical and non‑technical stakeholders with clarity. Problem Solver: Think logically, act decisively, and thrive in fast‑changing environments. AI Fluency: Comfortable leveraging AI tools to automate and accelerate your work. Customer‑Facing: Confident interacting with customers and understanding their operational needs. Why Join Redbook? Work directly with the company’s leadership team to shape our product and operations strategy. High‑impact role with major ownership and growth opportunity. Salary: $100,000 – $130,000 (US dollars). Competitive medical, dental, and vision insurance. Competitive PTO. EEO Statement Redbook provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or other related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. Redbook Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. #J-18808-Ljbffr Patterson Companies