Functional Analyst

Functional Analyst

Category: Business Analysis (functional and technical) Main location: United States, Virginia, Arlington Position ID: J0926-2654 Employment Type: Full Time

Position Description:

The Functional Analyst will serve as a core member of the BSM project team, formally classified as a functional resource but with a significant focus on end user adoption and change readiness. This role combines functional expertise in process mapping, requirements gathering, and technical translation with hands on support for change management activities, including training design and delivery, communication development, user acceptance testing (UAT) coordination, and quick reference guide (QRG) development. The specialist will act as a bridge between the functional team, change management, and end users to ensure that BSM capabilities are understood, adopted, and used effectively over the long term. This position is located in our Arlington, VA office; however, a hybrid working model is acceptable.

Your Future Duties and Responsibilities:

Serve as a functional subject matter expert (SME) for supporting requirements gathering and process mapping. Understand and document end to end business processes, including upstream and downstream impacts, in alignment with the BSM solution design. Provide functional input to requirements, design decisions, and enhancements throughout the project lifecycle and into steady state. Partner with product owners, solution architects, and technical teams to validate that business needs are accurately reflected in system configuration and design. Participate in issue triage and resolution, providing functional insight to analyze root causes and recommend solutions or workarounds. Work closely with the BSM Change Management team to translate functional changes into clear, user focused impacts (who is impacted, how, and when). Contribute to stakeholder analysis by identifying key user groups, roles, and change impacts within your functional area. Provide functional content for change communications, FAQs, and other end user materials to ensure accuracy and relevance. Act as a functional "voice of the user" in project discussions, highlighting adoption risks and recommending practical mitigation strategies. Support change readiness assessments by providing input on user preparedness, risks, and support needs. Training Design, Development, and Delivery. Develop training materials, including slide decks, demonstration scripts, exercises, and hands on labs that reflect real world scenarios and business processes. Create and maintain Quick Reference Guides (QRGs), job aids, and step by step instructions that are clear, concise, and user friendly. Deliver and facilitate training sessions, ensuring content is accessible to different experience levels.

Required Qualifications to Be Successful in This Role:

Functional/Process Experience Change Management and Training Experience Business AnalysisDesired qualifications/non essential skills required: Momentum Experience or Performance Budgeting

Skills:

• Business Intelligence
• Content Curation
• Instructional Design and Dev.

What You Can Expect From Us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.