Clinical Case Manager

Position Title: Clinical Case Manager (Temporary, 12-month)

School/Department Name: Student Affairs / Counseling and Psychological Services

Department Summary:

The Student Wellness Center provides caring, quality, integrated, student-centered health, counseling, and wellness promotion services to SJSU students in support of their ability to perform optimally, physically, and mentally. Services provided by the Student Wellness Center include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). Within Counseling and Psychological Services (CAPS), professionally trained clinicians are available for students on an individual, couple, or group basis for therapeutic services on a variety of psychological and mental health issues. Case Managers for the SWC work to coordinate care across the SWC and beyond SJSU. Working collaboratively to support student success is the bottom line purpose of this and all SWC positions.

Position Details:

Under the general supervision of the Director of Counseling and Psychological Services, the Clinical Case Manager provides support for students accessing services across and beyond the Student Wellness Center by serving as a resource in managing care involving multiple care services and supporting students' academic success. The Clinical Case Manager coordinates and monitors referrals within and outside of the SWC, including referral and liaison services with mental and medical health services, insurance providers, and social services for students who need assistance navigating their care. The Clinical Case Manager will also respond to requests for care coordination that include referrals to external providers, documentation to be faxed/shared, and insurance research, including support for students who have no health insurance or are under-insured.

Although listed as a "temporary" position, this is a full-time position, eligible for annual renewal and is benefit-eligible for the full-suite of the robust benefits provided to California State University employees. The anticipated salary for this position starts at $7,800/month for individuals with a masters degree and the minimum of 2 years of experience. A doctorate degree, additional years of experience, and experience providing clinical services in another language will all increase pay, though compensation is expected not to exceed $10,000/month.

Summary of Duties

Manage Care for SWC Services: Connect with students to ensure continuity of care when utilizing multiple SWC services. Assess and triage students referred to CAPS from other SJSU departments to educate on availability of services and appropriateness of services. Follow-up with students about referrals made to confirm completed appointments and next steps. Educate students on availability of other SJSU, community, or private resources when SWC internal resources are not available or appropriate to meet care needs.

Coordinate External Referrals and Partnerships: Coordinate return appointments with SWC providers as appropriate after referrals were completed outside of SWC. Follow-up on any initiation of hospitalization and provide any coordination for emergency response as appropriate. Partner with SJSU services to stay updated on appropriate external referral and resource lists. Partner with external agencies to develop MOUs when applicable to support smoother referrals in/out of care.

Support SWC Providers: Assess appropriateness of any external referrals based on a student's insurance (as applicable) and the provider's recommendations for further care. Collaborate with providers on determining appropriateness of other SJSU, community, or private resources. Assist CAPS clinical staff in arranging dispositions for students following assessment, crisis, initial consultation, and as clients are completing treatment at CAPS. Conduct aftercare planning following hospitalization/emergency situations.

Service/Committee Work: In keeping with the mission of an urban university, the necessity to relate to the regional area which the university serves, and consistent with the social justice emphasis of Counseling and Psychological Services, CAPS faculty members are expected to serve on Department, Division, and University committees. Further, to support the educational mission of the university, the Clinical Case Manager may supervise social work interns, as appropriate and applicable to SWC Case Management needs.

Required Education

• Masters in Social Work, Marriage and Family Therapy, or equivalent from an accredited university; OR
• Doctorate in counseling or clinical psychology from a regionally accredited university;
• AND Licensed in the State of California to practice as a mental health counselor (can include LCSW, LPCC, LMFT, or Licensed Psychologist)

Required Experience and Qualifications

• Applicants should demonstrate an awareness of and sensitivity to the educational goals of a multicultural population as might have been gained in cross-cultural study, training, teaching and other comparable experience;
• Possess at least 2 years of clinical therapy and/or case management experience;
• Demonstrate experience in clinical assessment, crisis interventions, diagnosis, and treatment planning within a brief therapy model; and
• Demonstrate effectiveness in clinical work with diverse populations.

Preferred Qualifications

• Experience in the delivery of clinical case management services and/or counseling programs in a college or university setting;
• Experience building relationships with campus and/or community partners to build referral networks; and/or
• Experience working with a multi-disciplinary team within an integrated system.

Responsibilities

• Candidates must address the mental health, developmental and academic achievement needs of a student population of great diversity - in age, abilities, cultural background, ethnicity, religion, economic background, primary language, sexual orientation, gender identity, and academic preparation - through inclusive course materials, teaching strategies and advisement.
• Successful candidates are expected to collaborate and work closely with other disciplines/departments, developing and implementing innovative non-traditional services for the diverse student population.
• The candidate will participate in shared governance, usually in the department, college, and university committees and other service assignments.

Campus Security Authority

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, the faculty counselor member in this position is subject to ongoing review for designation as a Campus Security Authority (CSA). Individuals designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and to complete Clery Act training as determined by the University Clery Director. Questions regarding CSA designation and training can be sent to the Clery Director at View email address on click.appcast.io (mailto:View email address on click.appcast.io).

Compensation

Compensation will be determined based on education and experience for the position. The base salary is $7,800/month for candidates with only the minimum of 2 years of experience. Additional experience and/or education will increase salary placement.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• CV
• Cover Letter
• Evidence of licensure or description of plan to obtain licensure in the State of California, including confirmation of completed supervised hours

Questions can be addressed to:

Kathy Lee, P.hD., Director of Counseling and Psychological Services

via Erin Advani, People Operations Specialist, Student Wellness Center

email: View email address on click.appcast.io, phone: View phone number on click.appcast.io

Pursuant to California Education Code 89521, applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed any violation of the policies governing employee conduct including, but not limited to sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Application Deadline: Applications accepted until position is filled. For priority consideration, applications should be received by June 15, 2026.

Conditional Offer

The work for this position may only be performed in the State of California and requires establishing an on-campus presence. Employment is contingent upon US residence and proof of eligibility to work in the United States. Satisfactory completion of background and reference checks (including criminal records and prior employment) are required. SJSU will make a conditional offer of employment, which may be rescinded if the background and reference checks reveal disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background and reference checks may affect the continued employment of a current employee who was conditionally offered the position.

San Jose State University: Silicon Valley's Public University

Located in the heart of Silicon Valley - one of the most innovative regions in the world - San Jose State University is the founding campus of the 23-campus California State University (CSU) system and the first public university in the West. Recognized as a leading transformative educational institution, San Jose State is an essential partner in the technological, economic, cultural, and social development of Silicon Valley, the Bay Area, and California. SJSU is a top-200 school nationally in research funding and second highest in research productivity in the CSU system. Cutting-edge research, world-class scholarship, student-centered learning, diverse communities, and commitment to social justice, allow SJSU to provide life-changing opportunities and advance the public good locally and globally.

Equal Employment Statement

San Jose State University prohibits discrimination on the basis of Age, Ancestry, Caste, Color, Disability, Ethnicity, Gender, Gender Expression, Gender Identity, Genetic Information, Marital Status, Medical Condition, Military Status, Nationality, Race, Religion, Religious Creed, Sex, Sexual Orientation, Sex Stereotype, and Veteran Status. This policy applies to all San Jose State University students, faculty, and staff as well as University programs and activities. Reasonable accommodations are made for applicants with disabilities who self-disclose. Note that all San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security and Fire Safety Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.