Guest Experience Representative

Guardian For Brookshire Grocery Arena

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guardian for Brookshire Grocery Arena in Bossier City, La. The Guardian position is fun, flexible, and allows for part time scheduling. The Guardian position is ideal for anyone with a great customer service attitude and a flexible schedule.

Essential Duties and Responsibilities

• Provide the primary level of guest assistance throughout the venue.
• Required to have a thorough knowledge of building policies and procedures and event requirements.
• Distribute venue information and updates.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Be available to listen to guests' compliments and complaints.

• Provide ADA services and information to guests with disabilities and the elderly. Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.

• Make people feel special.
• Keep floors and aisles clear of obstructions.
• Reports any suspicious activity to your supervisor.
• Reports to Events Coordinator in appropriate uniform, for assigned location.
• Initiate eye contact with guests within 10 feet, smile, and stand straight and tall.
• Avoid negative body language and show that you are confident and capable.
• Performs other related duties as assigned that are specific to the position and by Coordinator/Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School diploma or GED and one to three months related experience and/or training; or an equivalent combination of education and experience.

Skills and Abilities

• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.
• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in oral and written form.

Other Requirements

• Must be at least 18 years old
• Must be able to pass background and reference checks.

Physical Demands

• Must be able to stand for extended periods of time.

ASM is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.