Lead Retail Operations

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:  

The My Epic Gear Supervisor is responsible for maintaining outstanding member service per company standards, generating sales, merchandising, and safeguarding company assets. The My Epic Gear Supervisor acts as a location specific leadership ensuring quality control that delivers an experience of a lifetime for our Employees and Members. This position requires a commitment to providing exceptional guest service, strong organizational skills, willingness to learn multiple software programs, and the ability to work with a team or autonomously. 

Job Specifications:  

• Outlet: My Epic Gear  

• Starting Wage: $23.00/hr - $26.88/hr 

• Employment Type: Year Round  

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age  

• Housing Availability: No 

• Skill Level: Intermediate 

Job Responsibilities:  

• Provide exceptional service to our members at our Member Services and Slopeside locations.  

• Lead associates in member services and slopeside pickup.    

• Act as a mentor who can train and lead a sales team with effective communication 

• Oversee and assist with gear preparations and delivery for upcoming My Epic Gear reservations 

• Maintain a professional standard of guest and member service  

• May be responsible for opening and closing locations. 

• Manage retail and rental inventory control and meet or exceed inventory goals  

• Other duties as assigned   

   Job Requirements:  

• Keen to learn new skills, open-minded, and can adapt to changing situations   

• Must have excellent oral and written communication and organizational skills 

• Ability to lift 50lbs, and stand or kneel for 8 hours sometimes outside and in winter conditions  

• Ability to work a flexible schedule; weekends and holidays required 

The expected pay range is $23.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  515951
Reference Date: 07/15/2026 
Job Code Function: Retail Ops