Operations Senior Manager CuraScript Onsite

The Operations Senior Manager of CuraScript Specialty Distribution Operations (CSD) leads the overall management of the Memphis TN Distribution Center. This role oversees multiple direct reports and serves as a key backup and escalation point for Manager In Charge responsibilities. This leader is deeply connected to daily operations and all functional areas partnering cross-functionally with finance procurement IT quality compliance sales and customer service. The Operations Senior Manager drives performance by monitoring key operational and financial metrics to improve EBITDA and working capital while coaching mentoring and developing a high-performing team. Through recognition and performance management this role strengthens associate engagement and drives continuous improvement.

What youll do to make a difference :

• Drive daily operational output in partnership with onsite and remote leaders

• Act as primary escalation point for Procurement Sales and Customer Service on issue resolution product disposition and new initiatives

• Optimize warehouse product and process flow

• Coordinate training with the CSD Training Team

• Support SAP implementation execution

• Maintain strong knowledge of DSCSA regulations and qualify as a Designated Representative in all 50 states

• Partner with Quality to investigate discrepancies identify root causes and prevent future issues

• Promote a strong safety culture and protect associate health and wellbeing

• Ensure compliance with all regulatory requirements (client contracts DSCSA FDA DEA VAWD/NABP Boards of Pharmacy licensing pedigree serialization)

• Prepare for and support internal/external audits with corporate audit teams

• Ensure product stability and inventory quality across all outbound processes

• Partner with Operations leadership to review metrics and drive improvements in production quality and safety

• Identify cost-of-quality drivers and implement corrective actions

• Review and ensure adherence to PNPs and work instructions

What you need to be successful:

• High School Diploma or GED required. Bachelors degree in Business Administration Industrial Engineering or related field preferred

• 3 years of progressive management experience with a strong track record of talent development

• 3 years of supply chain or warehouse operations experience

• Designated Representative or Manager in Charge experience strongly preferred (or willingness to obtain)

• Advanced skills in Word Excel PowerPoint and SAP EWM

• Strong analytical and decision-making skills with the ability to forecast and recommend solutions

• Experience building analytical tools project plans and process flows

• Passion for team development and coaching

• Strong understanding of fulfillment and customer service operations

• Thrives in a fast-paced high-urgency environment

• Experience with process improvement Lean/Six Sigma and change management

• Ability to work a flexible schedule

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Required Experience:

Senior Manager