Director of Resident Services

Job Description

Job Description

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.

Responsibilities

• Assists residents in the day-to-day activities that become more difficult to complete with age and coordinate the move-in of new residents.
• Makes all residents, whether new move-ins, or those who are already established, feel at home and lets them know there is someone who can and will help them with any queries or problems they may have.
• Identifies residents with particular physical or mental needs and recommends necessary services. Follows up with visits and phone calls until situation is resolved or improved.
• Coordinates visiting physician’s patient schedule. Works with contracted Home Health Care nurse, as appropriate.
• Maintains awareness of ill and/or depressed residents. Visits personally and by phone.
• Assists residents with physical disabilities with check writing, business correspondence, long distance calls, etc.
• Maintains a “Hot List” of residents who may need monitoring for physical and/or emotional problems.
• Attends Hospitality Committee meetings. Creates posters announcing new arrivals for each building; current ill and/or hospitalized residents and purchases welcome gift supplies, etc.
• Attends monthly Birthday/Anniversary resident parties and Newcomers Wine and Cheese Reception.
• Assists in event marketing.
• Maintains all Resident records which includes the updating of all pertinent resident file information (emergency, medical, etc.) and updates this information as needed.
• Advises residents of community resources and professional services.
• Maintains a high visibility in the community by mingling with the residents at meal times, during social events and monthly resident meetings.
• Ensures that all resident concerns and problems are relayed to the proper department and follow up to ensure finalization.
• Coordinates set-up of volunteer committees; provides ongoing support in scheduling meetings of volunteer committees/round-table luncheons.

Qualifications

• High School degree or equivalent is required.
• Licensed Practical Nurse or Social Worker preferred.
• Prior experience with seniors required.
• Ability to handle multiple priorities.
• Proficient in Microsoft Office.
• Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.
• Tuesday-Saturday schedule with flexibility as needed.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V