Clinical Research Support Specialist

Clinical Research Support SpecialistWe are seeking a talented Clinical Research professional to join our Clinical Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.Our Clinical Support team is growing quickly. As a member of the team, you will be tasked with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot, and resolve complex issues. You will need to learn and adapt quickly, be persistent, and demonstrate "out of the box" thinking.This is a full-time job with optional on-call responsibilities for weekend coverage. You must be based and be eligible for employment in the United States.What You'll DoProvide global support covering all issues related to the Veeva Clinical productsLearn about Veeva Clinical products and use that knowledge to ensure client successTroubleshoot critical production issues affecting end-users, including system unavailability and data integrity issuesHandle inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configurationProvide coordinated support for getting new releases and configuration changes into productionGather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workaroundsBe a client-facing representative of the Development and Product teamsDocument new processes and keep existing documentation and tools up to date as the environment changesInterface with engineering, product management, and professional services when necessaryRequirementsFamiliarity with Electronic Data Capture technology (University Degree or 3 years relevant experience)The desire to learn new soft and technical skillsExperience working closely across diverse teamsAbility to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectationsFluent in English, both written and verbalAnalytical mindset, a natural problem solver with a hands-on approachAbility to communicate effectively through multi-contact channelsNice to HaveClinical research system knowledge (eISF, CTMS, EHR, eTMF, EDC)Knowledge of Zendesk, Jira, and ConfluenceSupport experience in 2nd or 3rd-line product support positionsInterviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows:A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $50,000 - $75,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io.