FT Assistant Manager Customer Service

Retail Operations Job

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties And Responsibilities

Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable

Hire, train, and develop associates to meet department needs

Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports

Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture

Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs

Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations

Control store expenses through proper ordering, care for supplies and equipment

Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications

Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times

Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes

Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions

Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses

Ensure proper control of all store funds and company assets

Observe and correct all unsafe conditions that could cause associate or customer accidents

Record and report all associate and customer accidents in accordance with established Food Lion procedures

Ensures compliance with local, state and federal regulations

Adheres to all company guidelines, policies and standard practices

Maintains security standards

Successfully complete Computer Based Training (CBT) and Training guide

Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

Performs all other duties as assigned

Qualifications

A high school graduate or equivalent preferred

Ability to lead and manage a team

Strong understanding of store operations and merchandising techniques preferred

Excellent interpersonal, organizational, communication and customer service skills

Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to use technical information to solve problems

Must meet minimum age requirements to perform specific job functions

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements

Ability to use computers, smart devices, and other communication systems required to perform job functions

Ability to use hand held computers for orders, mark downs, scan outs, and inventory

Stand 100% of the time, frequently walking short distances

Ability to push or pull up to 2000 pounds using a pallet jack or float

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to check invoices, dates, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.