Head of Digital Experience

The role We are seeking an experienced Head of Digital Experience to join our Digital Experience team within the broader Member Experience business unit. This critical role focuses on shaping and delivering exceptional digital experiences for members, employers, advisers and other stakeholders, aligning to GESB's strategic plan. The role leads the end-to-end digital strategy, roadmap, and delivery across GESB’s digital channels, including member secure online and applications, public website, and broader digital engagement. This is a full-time position on a five-year fixed term contract. Key responsibilities Work closely with the Chief Member Experience Officer to set the vision and direction for how digital enhances every stage of the member journey Lead the evolution of member-facing digital platforms, including secure portals, websites, and applications Drive a more connected, personalised, and data-led approach to member engagement Champion digital innovation, including exploration of emerging technologies such as AI Embed modern, agile, and collaborative ways of working Partner closely with technology, data, and business teams to align digital initiatives with broader organisational priorities Skills & Experience Proven proficiency across digital tools and platforms, including content management systems, digital experience platforms, analytics tools, and CRM systems Strong understanding of Search Engine Optimisation (SEO), social media marketing, and web design principles Experience leveraging data and insights to inform decision-making and enhance customer experience Solid understanding of end-to-end software testing processes, including experience with automated testing Knowledge of digital security requirements and best practices for online products and services 10+ years of senior leadership experience across digital (mandatory) and technology roles Demonstrated experience introducing and embedding agile ways of working Tertiary qualification in Business, Commerce, Marketing, Information Technology, Computer Science, Engineering, Digital Strategy, Innovation, or a related discipline To be successful in this application, you’ll need to demonstrate these leadership behaviours in the context of Multiple Area Leader. Leaders in this context provide direction across multiple business areas to ensure alignment with organisational strategy. They oversee the implementation of operational strategies and take a lead role in shaping the short- and medium-term direction of these areas, ensuring coordinated delivery of outcomes that support GESB’s strategic priorities. Expected leadership behaviours are demonstrated through delivery of outcomes, quality of decision‑making, collaboration across business areas, development of leaders, and contribution to organisational culture. Why join our team? Competitive remuneration : Award-based salary with annual increments and a 12% superannuation contribution, plus access to generous salary packaging arrangements. Flexible working : Flexible hours, work-from-home options, and a variety of leave arrangements — including an extra 3 public service holidays and the ability to purchase additional leave. Professional growth : Comprehensive learning and development opportunities, including study leave and financial assistance. Health and wellbeing : A range of wellbeing initiatives and free, confidential access to our Employee Assistance Program for you and your immediate family. Inclusive leave options : Cultural leave for Aboriginal and Torres Strait Islander staff, 18 weeks paid parental leave with flexible return-to-work options, and additional leave for disability, family and domestic violence, and reproductive health. Great location and facilities : A CBD office close to Perth’s best coffee spots, with excellent public transport access, nearby parking, and end-of-trip facilities for active commuters. At GESB we are committed to eliminating all forms of discrimination and fostering an inclusive, values-based workplace culture. We embrace diversity and encourage applications from people of all backgrounds, including those who are culturally and linguistically diverse, people with disability, LGBTIQ+ individuals, and Aboriginal and Torres Strait Islander peoples. We are happy to make adjustments to support you during the application process, at interviews, or in the workplace. If you need assistance, please let us know. #J-18808-Ljbffr VenuesWest