Field Technical Support Rep / Nashville, TN (Onsite ) 3+ Months Contract

Job Posting

In Nashville, TN - Advanced mechanical and electro-mechanical technical troubleshooting skills and excellent communication and interpersonal skills. Advantage to candidates from commercial/industrial printing industry. Participating in training to gain knowledge and expertise on Client-Indigo digital presses technology.

BS College/university degree of Mechanical Engineering OR 3+ years of hands-on experience as a field service electromechanics technician in a machinery or related manufacturing environment, preferable in a commercial Print industry

Should be subject to taking and passing technical assessments

Willing to relocate if the business needs are justified

Experience with Electrical & Mechanical systems (e.g., AC/DC, fuses, contacts, PLC, Elec boards, relays, etc.)

Experience with Electrical & Mechanical schematics/blueprints/diagrams

Experience with Electrical & Mechanical troubleshooting (fuses, wiring, board comm., PLC, relays, gears, bearings, rollers, belts, etc.)

Troubleshooting be able to perform root causes analysis on but not limited to, operations, machine, or parts failures. Evaluate gauges, dials, end-product, or other indicators and be able to determine proper performance of machinery

Monitoring able to self-assess performance, and other individuals, or organizations to make self-improvements and take corrective action

Operation Monitoring Watching gauges, dials, end-product, or other indicators and be able to determine if a machine is working properly

Active Learner/Analytical Thinker Understanding the implications and analyze information to address both current and future problem-solving

Critical Thinker Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Integrity being honest and ethical, reliable, and responsible.

Adaptability/Flexibility being ready to travel and work overtime as needed

Must have a mindset of growth and proactiveness

Must be proficient in most Microsoft applications. (Word, excel, PowerPoint, etc.)

Travel requirement is up to 40%

Must be able to thrive in a rapid changing work environment

Handle Customer-relation machinery mechanical/technical/electrical problems promptly and appropriately, provide guidance, escalate issues according to established procedures

Provide mechanical and electrical support on-site of full range of Client commercial and industrial large mass volume digital printers products

Deliver complex high-tech mechanical services to large enterprise complex or corporate

Use proactive monitoring procedures/tools to identify problem prevention opportunities

Possible for relocation if needed

Strong mechanical technical interpersonal and communication skills and ability to improvise

Strong Customer relationship skills & ability to manage complex Customer problems

Excellent teamwork with peers and Client personnel

Demonstrate consistent and high level performance