Communications Officer

Position Summary Work involves performing specialized and complex telecommunications and dispatch duties that require independent judgment and a thorough knowledge and understanding of communications equipment and policies and procedures. This includes answering emergency (911) and other calls, dispatching numerous local law enforcement and fire/emergency medical agencies, providing life‑saving emergency medical instructions, and entering information into a computerized system. What You Will Do Receive incoming 9‑1‑1 hardwire and cellular telephone calls, non‑emergency phone calls, inter‑office phone calls, and ring‑down lines; obtain pertinent information, determine nature, location and priority of calls, dispatch units or take messages for duty personnel or transfer callers. Dispatch necessary emergency personnel including law enforcement units, fire departments, ambulance departments and other agencies as needed. Perform Emergency Medical Dispatching for all medic calls received in the communications center. Maintain radio contact with units on assignments and monitor status and location of police, fire and emergency medical service units. Operate a variety of public safety communications equipment including multi‑channel radio, 9‑1‑1 emergency telephone equipment, computer aided dispatch systems, install recall recorders and paging and intercom systems. Sends, receives, records and disseminates teletype information from the state and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relays to officers in the field; maintains National Crime Information/Colorado Crime Information (NCIC/CCIC) certification. Enter data into automated records; maintain a large variety of logs relating to public safety telecommunication activities; look up information in databases; compile statistics on calls received; use email to communicate. Coordinate and relay information and assistance requests involving other law enforcement and fire fighting agencies; coordinate and assign resources as necessary in emergency and non‑emergency situations. Read maps and verbally describe detailed directions via radio or phone. Maintain access and dissemination of confidential information. Perform extensive computer work for criminal histories, background checks, previous contacts, warrants and officer safety information. Takes possession of and maintains active warrants to include return of service and audits of same. Monitor building security alarm system, national warning phone, radio equipment, phone equipment and all other essential equipment and report to responder as necessary. Serve as the Communications Shift Supervisor in the absence of the incumbent. Work a shift schedule as assigned. Perform other duties as appropriate or necessary for performance of the job. What You Have Candidates must be at least 18 years of age and have a high school diploma or GED. A valid driver’s license at the time of application and a valid Colorado driver’s license at time of hire is required. A minimum of one year of experience performing duties comparable to those of a Communications Officer is required. Testing includes, but is not limited to, a computerized multi‑task test, interview, and mandatory observation session. Prior to employment, candidates will complete a background investigation, polygraph examination, physical examination to include a drug screen, and psychological evaluation. The expected duration of the selection process will normally not exceed two months. Candidates not selected may reapply in the future. This position requires shift work, including weekends and holidays. Compensation $4,700.80 – $5,947.07 Monthly (although the entire salary range is posted, the position starts at $4,700.80 per month). What Pueblo County Offers Shift differential pay Referral/Recruitment incentives Trainer pay Tuition reimbursement Take‑home vehicle (Patrol) Opportunity to work in many diverse areas Comprehensive benefits package (medical, dental, vision, etc.) (full‑time employees) Generous vacation and sick leave accrual County retirement program Autonomy to grow and find your career path with supportive leadership Truly inclusive and diverse environment Fitness center (Historic Pueblo Courthouse Building) May be eligible for up to 12 weeks of paid parental leave benefits (full‑time employees) #J-18808-Ljbffr