Server - Masons at West End (PM Shift - On Call)

Job Description

Job Description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

A Restaurant Bar Server who is passionate about creating exceptional guest experiences. In this role, you'll take orders, serve food and beverages, and foster a warm, vibrant atmosphere that makes every guest feel welcome. Your in-depth knowledge of menu offerings, beverages, and cocktails allows you to elevate the dining experience through personalized recommendations and confident service. Working closely with bartenders and team members, you'll ensure seamless operations and play a key role in delivering memorable moments for every guest.

Who You Are:

• Service Expert : A professional dedicated to delivering exceptional hospitality with outstanding communication skills.

• Detail Focused : A team player committed to creating memorable guest experiences through precision and care.

• Problem Solver : Proactive in addressing challenges with a focus on exceeding guest expectations.

• Adaptable Leader : Dependable and flexible in fast-paced, dynamic environments.

• Team Builder : Collaborative and enthusiastic, fostering a positive and supportive atmosphere.

• Veterans and military spouses encouraged to apply.

What You'll Do:

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.

• Take accurate orders, noting special requests or dietary needs, and communicate them clearly to the kitchen or bar.

• Serve food and beverages promptly, ensuring quality and presentation meet the highest standards.

• Check in with guests throughout their visit to ensure satisfaction and address any needs.

• Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.

• Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.

• Answer guest inquiries about food, beverages, and cocktails with confidence and professionalism.

• Process payments accurately and efficiently, handling both cash and card transactions.

• Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.

• Set up and break down bar and dining areas, restocking and organizing supplies as needed.

• Keep tables, seating areas, and menus clean and tidy throughout service.

• Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.

• Assist in resetting the dining area for the next service to maintain a welcoming environment.

• Perform other duties as assigned to support overall operations.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include :

• Previous experience in a food and beverage setting is required, knowledge of alcoholic beverages and service techniques highly, preferred.

• High School Diploma or equivalent, preferred.

• Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.

• Excellent guest service skills with a focus on creating personalized and memorable interactions.

• Basic proficiency with computer systems for order entry and processing.

• Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift.

• Ability to multitask and work efficiently in a fast-paced environment.

• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.