Patient Service Rep I

Patient Service RepresentativeAxia Women's Health is the nation's largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women's Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women's Health has been recognized as the #1 Physician Practice for Women's Health by Castle Connolly and certified as a Great Place to Work for five consecutive years.We have an opening for a Patient Services Representative (PSR) at Lexington Women's Health in Lexington, KY.Office hours: Full time Monday-Friday 8:00 am-5:00 pmLocation: Lexington, KYThe Patient Service Representative I (PSR I) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia's commitment to quality, compassion, and efficiency.Essential FunctionsGreet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.Notify appropriate personnel to meet and escort patients to the exam room.Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.Retrieve and appropriately route any messages from the answering service.Courteously screen solicitors for relevance to care center's needs.Perform registration functions for new or existing patients and activate patient files.Effectively collect and record copayments as required.Verify patient insurance eligibility and clearly communicate benefit limitations.Assist with scheduling patient appointments and follow-up visits.Ensure accurate and detailed documentation of patient encounters.Provide additional support to patients and medical staff as needed.Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).Adhere to practice policies, procedures, and protocols.Participate in team meetings and contribute to quality improvement initiatives.Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.Other duties as assigned.Supervisory ResponsibilitiesN/ASkillsExcellent customer service skills, including written and verbal communication.Ability to multitask and work in a fast-paced environment.Compassionate and empathetic attitude towards patients.Strong time management skills with the ability to prioritize tasks and patients efficiently.Proven ability to work collaboratively within a team environment.Highly adaptable and able to adjust to changing priorities and conditions.Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.Experience and EducationHigh School diploma or equivalent required.Medical Receptionist/Patient Service Representative experience preferred, but not required.Full Time Benefits SummaryFull time benefit-eligibility beginning the first of the month after hireImmediate 401(k) matching contribution with no vesting periodGenerous PTO offering with additional time off for volunteeringChoice of multiple medical insurance plans to best meet your needsAccess to Axia providers at little to no cost through Axia's medical insuranceAxia-paid life insurance, short term and long term disabilityFree counseling for colleagues and family members, including parents and parents-in-lawAccess to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks ProgramAdditional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.QualificationsEducationHigh School or better.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.