Clinical Manager SSD at TheCollegeBoard in New York, New York

Clinical Manager

This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). In lieu of a cover letter, all applicants must complete the accompanying questionnaire. Candidates without a questionnaire will not be considered.

The candidate needs a Psy.D./Ph.D. degree in relevant psychological education area.

About the Team: Services for Students with Disabilities (SSD)

The SSD team at College Board is a close knit, dedicated team of 28 people with a passion for helping test-takers with disabilities from around the world receive appropriate accommodations on College Board tests. The team is committed to providing exceptional decision making, education, and outreach to support test-takers, school personnel, and family members/guardians. We pride ourselves on being thorough and knowledgeable by staying current in the field. We also work closely with various College Board teams including but not limited to ACO, AP, SAT Suite of Assessments, and our State and District Partners.

About the Opportunity: You will be instrumental in College Board's mission to clear a path for all students to own their future. College Board provides accommodations to test-takers with disabilities so they can demonstrate their knowledge and skills. Your role will ensure that College Board exams accurately reflect the test-taker's aptitude/achievement rather than their disability. A Clinical Manager is an integral member of a team of professionals responsible for ensuring that test-takers with disabilities have access to all College Board tests.

Under the direction of the Directors of Clinical Review, you assist with all activities associated with evaluating students' disability documentation to determine eligibility for accommodations on College Board tests (i.e., SAT Suite of Assessments; AP, CLEP). Additionally, the Clinical Manager communicates with school personnel, test- takers, families/guardians, and other College Board departments regarding documentation and accommodations, and serves as a resource in understanding psycho-educational assessment.

In this role you will:

• Conduct cross program reviews of documentation from students seeking accommodations on College Board tests.
• Produce accurate and well-reasoned eligibility determinations that ensure access to College Board tests for test-takers with disabilities.
• Handle direct verbal and written communications with secondary schools, education professionals (counselors, psychologists, etc.), parents/guardians, and test-takers relevant to decisions, documentation, and accommodations.
• Listen carefully and with empathy to parent and test-taker concerns. Educate the caller about the review and appeal processes.
• Provide guidance on how accommodations are provided on College Board tests to ensure the test-takers needs are being addressed by the approved accommodations.
• Maintain communication with relevant professional organizations to highlight College Board's mission to serve test-takers with disabilities.
• Use various databases to gather relevant student data.
• Consult and collaborate with colleagues from both intra and interdisciplinary professions (psychology, neuropsychology, audiology, vision experts, medical experts).
• Provide and receive feedback to ensure the effectiveness, quality assurance and efficiency of the eligibility process.
• Produce materials that provide information relevant to accommodations on College Board tests, including presentations, print and web-based educational tools, and resources to be used for training and professional development.
• Facility and openness to exploring and using technology, innovation, and AI.

About You:

• Education/Experience: Psy.D./Ph.D. degree in relevant psychological and education area.
• 4 to 6 years of direct work experience as a professional in the practice of psychological/ educational assessment in secondary school or postsecondary level.
• Knowledge of secondary school issues/trends related to test-takers with disabilities.
• Extensive knowledge of assessments and procedures as they relate to the determination of various disabilities and appropriate accommodations.
• Strong interpersonal skills and the ability to relate to team members, other professionals, educators, test-takers, and parents/guardians.
• Excellent verbal and written communication skills, instructional/training skills, and computer literacy, including Microsoft Office applications.
• Proficiency in Microsoft Suite, Salesforce, Zoom, Slack.
• Ability to effectively handle multiple situations simultaneously and prioritize judiciously.
• Enjoy and demonstrate an ability to work independently as well as collaboratively.
• Strong orientation toward growth, with an ability to give and receive feedback.
• The ability and desire to learn about relevant College Board programs.

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
• Ability to travel 5-6 times annually for College Board business
• Residence in USA, Authorization to work in the United States

About Our Process:

• Application review will begin immediately and will continue until the position is filled.
• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. Approximately, this is an 8-week process.

What We Offer At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation

• The hiring range for this role is $64,000 -$110,000.
• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
• We aim to make our best offer upfront, rooted in fairness, transparency, and market data.
• We adjust salaries by location to ensure fairness, no matter where you live.