Senior Service Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Senior Service Specialist Full Time Professional Houston, TX, US 30+ days ago Requisition ID: 1290 NextGen Security LLC Job Summary Company NextGen Security LLC Location Houston, TX Job Type Full Time Employee Mid-Level Exemption Exempt What we’re looking for: We are in search of a self-motivated individual to join our fast-growing and dynamic team. What you’ll be doing: This role is critical in ensuring seamless operations within our Service Department by assisting technicians with on-site support, accessing client databases through remote access for support purposes, and maintaining strong client relationships. The ideal candidate is proactive, detail-oriented, and capable of handling multiple priorities with efficiency and professionalism. Specific duties to include: Perform remote session service tickets assigned to you. If remoting into a customer’s site is not an option, a site visit may be required. Perform service support calls remotely/onsite from technicians, responding in a timely manner. Perform Subscription (SSA/SUSP) renewal update for customer. Train entry-level technicians, including through ride-alongs as needed. Conduct training classes for technicians. Pre-sales support as needed. Maintain and update service call records and client communication logs. Act as a primary point of contact for clients, providing updates on service requests and ensuring customer satisfaction. Collaborate with internal teams to address client needs and deliver seamless service. Identify trends and areas for improvement in service delivery processes. What you bring to the table: Bachelor or equivalent degree or experience. Minimum of 5+ years of experience in service operations or a technician role. Certifications in Lenel, Genetec, CCURE, ProWatch, Gallagher, Milestone. Experience with Microsoft Word, Excel, and Outlook. Experience with Microsoft SQL. Knowledge and understanding of basic Network troubleshooting. Experience with Wireless network setups and products. Additional Skills: Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company. Must possess a positive attitude and be willing to interact with customer, Co-workers, and other personnel at all times. Benefits: Compensation based upon background and experience. Full benefits package. We are an equal opportunity employer and drug-free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification. #J-18808-Ljbffr NextGen Security, LLC