Service Coordinator

Service CoordinatorSummary: Serve as liaison between APS and municipalities, contractors, and customers for new installations, upgrades, conversions, and relocations to electrical service. Ensure customer requirements and expectations are accurately understood, communicated and executed. Schedule, coordinate, and ensure completion of all facets of projects from initiation through close out.Minimum Requirements: High school diploma/GED and two (2) years experience in customer facing role or construction. Must successfully complete training program in four (4) to six (6) months.Preferred Special Skills, Knowledge or Qualifications: Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera. Ability to understand and apply algebra and trigonometry formulas related to APS calculations. Ability to assume project leadership and communicate effectively with customers. Basic understanding of electrical theory, policies, procedures and rates. Familiarity with customer construction standards and safety manual. Effective communication and customer service skills. Working knowledge of construction standards and practices, Electric Service Requirement Manual (ESRM) specifications, extension policy provisions, service plan rates, and types of construction materials utilized. Fieldwork may constitute 50% or more of this job.Major Accountabilities:Provide customer service and coordination for primary or service installation projects including upgrades, relocations, conversions, maintenance, street lights, dusk to dawn lights and new services. Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close outDetermine the best source of APS power, the most cost-effective design, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications, and request of the customer.Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans/maps/drawings, and make key decision regarding the layout of APS facilities. Often, these decisions require consultation with our external customers and/or municipality liaison.Evaluate the need to obtain easements from property owners and permits from municipal authorities; as necessary process through APS right of way to obtain required easement and permits documents.Prepare work authorizations (WA) and job estimates. Determine and communicate customer charges required in advance of construction in accordance with APS extension policy or Municipality agreements. Prepare and present invoices to customers and manages scheduling to ensure monies collected prior to releasing jobs to crews. May prepare and communicate billing in compliance with APS policies and rates for street lighting and within the contractual limits of the APS and Municipality agreement.Upon completion of preliminary work, release the project to construction and/or schedule the work with the Construction Coordinator, crews or other related contractors. Conduct inspection(s) of APS facilities prior to and upon completion of construction to ensure compliance with APS and safety code requirements.Trouble shoot and resolve problems encountered throughout the project. Keep internal and external departments and agencies informed of activities that affect current and future facilities. May act as the control desk or initial intake and triage of all customers based on the requirements of the specific office.May set up new accounts in Customer Care & Billing (CC&B) system, create orders for crews to run service lines, set meters, and locate APS facilities; field inspect new accounts; ensure the information in CC&B is updated appropriately. Update related databases and close out the project upon completion.