Patient Scheduler

Job Title

Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data.

Principal Accountabilities

Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Education

High School diploma or equivalent

Experience and Skills

Technical Experience: 1 year

Technical Experience for Diabetes Department:

• Basic medical terminology knowledge
• Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)
• Typing minimum 40 wpm

Physical Activities

Intermittent hand manipulation required

Intermittent lifting and carrying of 20 pounds

Role Specific Responsibilities

Schedules patients for procedures

Posts case data and maintains case log

Enters patient charges

Provides pre-certification and ABN's as required

General clerical duties

Lead: Assists with all scheduler roles

Lead: Assists dept manager as assigned and covers in their absence

Diabetes Department:

• Accurately transcribes both internal and external referrals into EPIC
• Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete.
• Manages work queue for nutrition and diabetes services for multiple locations throughout the system
• Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable
• Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
• Provides basic nutrition and diabetes specific health information
• Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling
• Facilitates collection of data for CQI & KPI initiatives
• Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital
• Connects with patients post-discharge from hospital to complete patient experience survey
• Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc)
• Generates daily reports for inpatient glycemic data
• Assists with data collection for annual accreditation reporting
• Schedules conference rooms for group session, staff meetings, trainings, etc
• Assists with management of staff outlook calendars
• General clerical duties as assigned

Compensation

$18.28 to $27.42

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