Administrative Assistant - Home Health

Administrative Assistant

The Administrative Assistant supports the daily operations of the Home Health department by performing clerical, administrative, and coordination tasks. This role ensures efficient office workflow, accurate documentation support, timely communication, and overall operational organization. The Administrative Assistant works closely with clinical and administrative leadership to support patient care processes and agency compliance.

Essential Duties & Responsibilities:

Office & Administrative Support:

• Maintain organized office operations, including filing, scanning, faxing, and data entry.
• Manage incoming calls, emails, and correspondence with the Intake Department and Account Executives.
• Greet visitors, vendors, and staff in a professional manner.
• Maintain office supplies and equipment; coordinate service requests as needed.

Patient & Clinical Team Support:

• Assist with scheduling patient visits and updating the scheduling system as directed.
• Verify patient information, insurance details, and documentation accuracy.
• Upload, track, and maintain patient records in EMR systems.
• Communicate with clinicians regarding missing documentation, orders, or visit approval needs.
• Assist in coordinating referrals, obtaining authorizations, and processing new admissions.

Documentation & Compliance:

• Support timely and accurate completion of required home health documentation.
• Track outstanding orders, signatures, and plan-of-care documents.
• Ensure compliance with HIPAA and all agency privacy standards.

Communication & Coordination:

• Act as liaison between clinical staff, patients, families, and external providers.
• Assist with preparing reports, memos, and internal communications.
• Support management with meeting preparation, agendas, and follow-up tasks

Requirements:

Qualifications:

• High school diploma or equivalent required; associate degree preferred.
• Minimum 1 year of administrative experience; home health or healthcare experience preferred.
• Strong organizational and multitasking skills.
• Proficiency with EMR systems and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and manage frequent interruptions.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 20 lbs occasionally.
• Ability to use a computer, telephone, and office equipment