Auto Liability Claims Training Specialist

Train new adjusters (in office & remote staff) to build role‑specific knowledge and proficiency Review trainee work to assess accuracy, communication quality, and progress Develop training plans, assessment tools, and learning goals to measure performance and retention Coordinate and deliver training sessions, including presentations and refreshers Create and maintain training materials, resources, and content for consistent team learning Partner with management to evaluate performance and recommend development needs Serve as a subject matter resource for systems, workflows, and department processes Support ongoing training for existing employees and contribute to additional projects as needed Requirements Experience delivering or managing training in claims, liability, or adjuster‑focused environments Strong communication skills across one‑on‑one, group, and presentation settings Knowledge of policies, procedures, and coverage lines within claims operations Ability to assess performance, adapt training approaches, and support varied learning styles A collaborative, service‑oriented mindset with strong relationship‑building skills Bachelor’s degree or equivalent experience 5+ years of industry experience, including bodily injury and property damage claims 1+ years of experience as a claims trainer/mentor Current state‑issued insurance adjuster licenses Proficiency in Excel and strong written/verbal communication skills Ability to evaluate work, organize training plans, and ensure consistency Hard Skills training delivery performance assessment training plan development learning goal measurement claims operations knowledge Excel proficiency adaptable training approaches relationship building communication quality assessment content creation Soft Skills strong communication skills collaborative mindset service‑oriented mindset organizational skills ability to assess performance support varied learning styles mentoring presentation skills team learning facilitation progress evaluation Certifications & Qualifications state‑issued insurance adjuster license #J-18808-Ljbffr