Systems Administrator II

Position: Systems Administrator I

Location: Nashua, NH 03060

Duration: 10/19/2026 to 12/23/2026

Work Environment: Onsite

Hrs/Wk: 40 hours

Duties:

• Assist in server operations, resolving customer issues for Unix/Linux based environments.

• Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory.

• Manage Windows patching and Update Rings, including troubleshooting devices that are not successfully receiving updates.

• Provide day-to-day administration and troubleshooting of our Azure Virtual Desktop (AVD) environment using Nerdio.

• Support thin-client devices used within the virtual desktop environment.

• Troubleshoot Windows endpoint, application, device, connectivity, and performance issues.

• Support the University's printer fleet, including printing, driver, queue, and connectivity issues.

• Assist with the University's phone environment, including routine user, device, and configuration requests.

• Provide technical assistance to the Help Desk and help resolve more complex faculty, staff, and student technology issues.

• Maintain accurate endpoint inventory and documentation.

• Document system changes, recurring issues, and work performed during the assignment.

• Assist with onboarding new faculty and staff.

• Work with other IT staff and vendors when escalation or additional expertise is needed.

Skills:

• 3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role.

• Hands-on experience administering Microsoft Windows endpoints.

• Experience with Microsoft Intune or a comparable enterprise endpoint-management platform.

• Experience with software deployment, patching, and Windows update management.

• Strong Windows troubleshooting and problem-solving skills.

• Experience supporting users in an enterprise environment.

• Working knowledge of Active Directory and/or Microsoft Entra ID.

• General understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.

• Ability to work independently, prioritize issues, and determine when escalation is appropriate.

• Strong communication and documentation skills.

Even Better If You Have

• Experience with Microsoft Azure Virtual Desktop (AVD).

• Experience with Nerdio Manager.

• Thin-client support experience.

• Advanced Microsoft Intune experience.

• Enterprise printer or phone system support.

• Experience working in higher education.

• Interest in automation.

• Interest or skilled in automation tools

Education:

• Highschool diploma