Operations Technician

Job Details

JOB BAND: B
CONTRACT TYPE: Permanent, Full-time, At will
DEPARTMENT: BBC News 
LOCATION: Washington DC
PROPOSED SALARY RANGE: $55,200 - $60,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Any offer of employment with the BBC will be conditional upon you having the right to live and work in the US (US citizenship, Green Card or work authorisation).

This role works as part of a shift-working team ensuring IT, technical, and operational workflows are maintained. An Operations Technician (OT) will undertake defined support processes within a workflow and will either resolve issues or escalate following a defined process.

WHY JOIN THE TEAM

Join a world-renowned broadcaster at the heart of its international operations. As an Operations Technician you’ll play a vital role in ensuring that things run smoothly throught our broadcast facility for productions teams creating content­­ for TV, Radio and Online platforms. This is your opportunity to make a real impact on global audiences while developing your technical expertise in a dynamic media environment.

YOUR KEY RESPONSIBILITIES AND IMPACT:

• Good understanding of at least one end-to-end operational IT workflow, including its purpose, requirements and agreed standards.
• Ability to monitor workflows and support structures, identifying and resolving issues or escalating appropriately when required.
• Ability to respond promptly to operational issues and initiate appropriate action to maintain service continuity.
• Understanding of stakeholder requirements, adapting to changing operational needs and priorities.
• Ability to prioritise workload under the guidance of senior colleagues and follow instructions effectively.
• Strong communication and administrative skills, including accurate logging of activities within the Remedy Ticketing System and effective communication with colleagues.
• Awareness and appreciation of health, safety and security requirements within the workplace.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Strong computer literacy, including Windows/macOS, common business applications, and a good understanding of IT hardware, software, and systems.
• Experience in maintaining, troubleshooting, and supporting IT hardware, including desktops, laptops, peripherals, and basic networking.
• Strong diagnostic and problem-solving skills, with the ability to identify, investigate, and resolve technical and system issues effectively.
• Experience supporting end users, including incident management, request fulfilment, ticketing systems, and appropriate escalation processes.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly and effectively to non-technical users.
• Effective administrative and documentation skills, with the ability to work independently and collaboratively, manage competing priorities, and deliver under pressure.
• Ability to learn and adhere to organisational policies, health and safety standards, and relevant regulatory requirements, with a flexible approach to a wide range of duties.

DESIRABLE:

•    Problem solving methodologies.
•    Experience in media and creative environments.
•    Experience supporting audio-visual or media/broadcast equipment
•    Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
•    Understanding of cloud services (e.g. Microsoft 365, Azure, AWS)

If you can bring some of these skills and experiences, along with transferable strengths, we’d love to hear from you and encourage you to apply.