Property Management Operations Director

Job Description

Job Description

We’re gathering applications for future openings. While we’re not hiring right now, we’d love to learn more about you.

Job Title: Property Management Director

Employment Type: Full time/Salary

Schedule: M-F 8-5 on call as needed, adjust for meetings

Report to: President

About Us 

At PJ Morgan Real Estate, we believe in more than just real estate—we believe in making a lasting impact. Our guiding philosophy shapes every interaction, our mission drives us to deliver exceptional service, and our vision keeps us focused on the future. Together, these principles define who we are, how we serve, and why we’re committed to being With You For Life—every step of the way.

Guiding Philosophy

With You for Life 

All Things Real Estate

Mission Statement 

We empower people to achieve their real estate goals by delivering exceptional service, expert guidance, and personal experiences that build lasting value within our community.

Vision Statement 

To leave a lasting mark on the community by providing meaningful real estate experiences.

Core Values - what motivates and guides us in how we work with one another, customers & clients, and our community:

· Welcome and Lead Change

· Be Optimistic In The Hard Times and Humble In The Best

· Stay True To Ourselves

· Think Like a Business, Act Like a Family

· Cultivate Lifelong Relationships

· Enrich The Community We Love and Live In

Do you share similar values? Send us your application and resume today! Keep reading for the details.

What We Have For You:

As a rapidly growing, full-service real estate firm, we offer services in commercial property management, residential property management, association management, commercial sales & leasing, residential home sales, and business sales. Your exposure to All Things Real Estate will give you a broad understanding of a dynamic, multi-entity business and the opportunity to make a true impact at the leadership level.

The Scope of Work 

• Lead/manage/accountability of direct reports which includes but not limited to,day to daytask management, training for each role, cross training for each role, approval of time of requests, performance reviews, process and procedure changes and implementation. 
• Assistin the hiring process for your department.Keepingrecruiting and searching for top talenta priority.
• Meet with President weekly to discuss workflow, task planning for the week, month,quarterand year and then delegate work to team accordingly. 
• You will take part in annual company goal planning, with quarterly directives for you and your team toaccomplish. 
• Be present and activeinall company events. 
• Direct/lead You-niversityor other training classes as assigned as well as department meetings. 
• Annual Budget creation and tracking to ensure your department revenue is performing at or above over the course of each year. 
• Customer retention is a priority for you and your team. 
• You will take the lead on all customer issues/complaints related to your department and follow up until resolved.
• You will work directly with the company marketing team to ensure all marketing efforts are being followed and tracked by your team to include new concepts as well as current. 
• You will work directly with the Director of Operations to ensure all company processes and procedures are followed, tracked by you and your team, via monthly reporting. 
• Assist PM Operations Manager with implementing any new software tools PM specific. 
• You will work to get involved and be a leader in the real estate industry, ensuring our company isin the knowof all industry changes and we have a voice at the table when decisions are being made. 
• You will lead your team on allemergencyand storm related concerns as they arise, leading the way on communication to team,tenantsand owners.

The Ideal Candidate 

• Must have excellent interpersonal skills, a positiveattitudeand a customer service spirit. 

• Ability tomaintainconfidentiality,sensitivityand professionalism. 
• Above average written and oral communication, organizational and multi-tasking skills. 
• Proven ability to lead, manage, and motivate a team. 
• Proficient problem solving and analytical skills. 
• Self-disciplined and motivated to achieve. 
• Continuous learning is a prioritytoyou and will be expected from your team.
• Familiarity with Microsoft 365
• Real estatelicensepreferred but notrequired, althoughcandidatewillbe requiredto obtain in first year of employment in all states we do business. 
• Previousexperience at a manager level or higher in property management.