Receptionist - City Way Animal Clinics (Irvington) (CWIRV)

City Way Irvington Receptionist Position

At City Way Animal Clinics - Irvington, you will find a dedicated team focused on providing exceptional care for small animals in the heart of Indianapolis, IN. We are proud to be an AAHA Accredited practice, a designation reflecting our unwavering commitment to the highest standards of veterinary excellence and patient safety. The community trusts us deeply, evidenced by our excellent 4.7-star Google rating. If you are looking for a place where your skills are valued and your passion for medicine can shine, you have found the right opportunity. As part of a respected network, we ensure all teammates are supported in their career journeys. We believe in investing in your future through continuing education opportunities and mentorship programs designed to help you succeed. We foster a collaborative environment where every teammate has the resources necessary to do their best work. Our commitment to quality patient care is non-negotiable. City Way Animal Clinics - Irvington offers advanced diagnostic capabilities, including in-house ultrasound, allowing us to deliver timely and precise care for small animal patients. Our veterinarians benefit from access to a wide network of internal specialty consultations, ensuring you always have expert resources available for complex cases. We emphasize high-quality medical standards, adhering strictly to the protocols required by our AAHA accreditation, so you can practice high-level medicine with confidence. Located in the vibrant Irvington neighborhood of Indianapolis, IN, you get the benefit of a welcoming community atmosphere coupled with big-city amenities. Indianapolis is known for its incredible food scene, robust cultural institutions, and expansive park system, providing endless opportunities for relaxation and enjoyment outside of work. You can easily connect to the broader Indy area, making your commute simple while still enjoying the historic charm and local flavor of Irvington itself. This location offers a perfect balance for those seeking a fulfilling professional life and an engaging personal life.

City Way Irvington is looking for a detailed oriented go getter who can offer gold standard customer service to our clientele and be a team mate to an amazing group of professionals. Irvington has a wonderful team culture that is unique-our team gives their all to every client that comes through the door and their fellow team members. We work hard and play hard.

As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.