Sales Associate

Sales Associate

At Eyebuydirect, we empower people everywhere to celebrate their individuality through quality, affordable eyewear made for every style, mood, and moment. Since 2006, we've redefined the online eyewear experience with thousands of frames, Virtual Try-On, convenient delivery options, and customer-first service designed to make shopping for glasses easy and inspiring. A career with Eyebuydirect means joining a joyful, creative, and fast-growing brand that believes glasses aren't just how you see the world-they're how the world sees you. Eyebuydirect is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Job Description General Function

We are looking for a passionate and entrepreneurial Sales Associate to support the business in our first EyeBuyDirect retail location. This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. This role supports establishing the practice as the premier destination for all vision needs within the community. The ideal candidate is a dynamic individual who thrives in a fast-paced environment, embraces innovation, and is excited to help shape the future of EyeBuyDirect's omnichannel customer experience. They are customer-obsessed, highly collaborative, and motivated by creating an engaging and inclusive environment for both customers and other team members.

Major Duties and Responsibilities

• Greets all patients with a warm welcome.
• Shows urgency in providing service to patients and satisfying their needs.
• Explores the needs and priorities of patients and links to practice offerings, including eye exam.
• Attentive to details, asks clarifying questions, and consults with Optometrist as needed.
• Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
• Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
• Possesses the ability to multi-task and demonstrates the ability to prioritize and manage time with competing priorities.
• Custom fits glasses and precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals.
• Genuinely expresses gratitude and thanks the patient.
• Strives to achieve exceptional results on goals and competencies.
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.
• When required, creates and tenders sales transactions, following operational processes and standards.
• Presents, celebrates and educates at product pick-up.
• Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized.
• Secures all company assets under one's control.
• Informs management of potential safety opportunities.
• Adhere to attendance and daily time keeping requirements.
• Adhere to all company policies and procedures.
• Sell on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Perform other duties as assigned by Store Manager or as business needs.

Basic Qualifications

• High School graduate or equivalent
• Strong customer service skills
• Strong basic math skills
• Effective selling skills
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
• Embraces new technology and change
• Strong communicator and listener

Preferred Qualifications

• Eyecare experience
• Sales experience

About Eyebuydirect

At Eyebuydirect, we empower customers to express their individuality through stylish, affordable eyewear and a simple, convenient shopping experience. Since 2006, we have helped transform the online eyewear journey through broad product choice, digital innovation, and customer-first service. As we expand into in-person retail and eyecare, you will play a central role in defining and bringing the Eyebuydirect experience to life.