Resident Services Assistant

Job Description

Job Description

The largest housing authority in the State of New Mexico is looking for an energetic, conscientious and detail oriented individual who enjoys making a difference, being part of a team and takes pride in their career to work in our fast paced office.

RESIDENT SERVICES ASSISTANT

Compensation: $18.44 per hour ($27,704.40 annually) - $22.68 per hour ($39,509.32 annually)

Starting wage for this position will be $18.44 per hour .

FLSA Status: Non-Exempt

Closing Date/Time: This position is considered open until filled

POSITION FUNCTION SUMMARY:

Under the direction of the Deputy Director, the Resident Services Assistant is responsible for handling and processing inquiries at the front desk according Albuquerque Housing Authority (AHA) practices and procedures. The Resident Services Assistant utilizes a client centered approach while ensuring that documents submitted to the front office are reviewed for completeness, tracked, logged, and routed to the appropriate staff while also maintaining the lobby area with up-to-date outreach and informational materials. The Resident Services Assistant will also actively support Section 8 and Public Housing staff to implement efficient quality application, intake, and recertification processes in accordance with Housing and Urban Development (HUD) regulations, AHA policies, and best practices in support of AHA community outreach and service coordination efforts.

Education and Experience:

Required:

• High school diploma or GED
• Two (2) years of progressively responsible customer service experience

Preferred:

• 2 years' experience working with low-income vulnerable populations

Substitution:

• None

Language Requirements:

Required:

Ability to read and write English in order to understand and interpret written procedures and federal documents. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from vendors, contractors, supervisors, co-workers, residents, and city/county agencies.

Preferred:

Bi-lingual (English/Spanish)

We offer competitive compensation and very attractive fringe benefits including medical (including gym membership), dental, vision, 10 paid holidays, paid leave, PERA pension, free basic life insurance, volunteer life, paid STD and LTD, 457 and an employee assistance program.

AHA strives to maintain a drug-free work environment. As a recipient of federal funds, AHA adheres to the Drug-free Workplace Act of 1988 and, accordingly, AHA conducts pre-employment drug screening as well as drug testing of employees in cases of reasonable suspicion.

***RESUMES NOT ACCEPTED IN LIEU OF APPLICATION***