Order Processing & CS Specialist

Job Description

Job Description

Summary of Position:

The Order Processing and Customer Service Specialist processes orders to accurately and timely meets customer demands and optimize inventory levels.

Essential Functions:

1. Processing Product Orders & Data Management

1. Enters and processes all customers’ purchase orders and revisions received each day by end of day.
2. Ensures accuracy of orders (i.e. selects correct customer, PO number, delivery address/drop ships, item codes).
3. Works closely with Bids department to apply proper order pricing.
4. Works closely with Transportation department to plan fulfillment of orders.
5. Monitors warehouse carrier load schedule weekly to reduce customer shortages by communicating pertinent information to transportation, warehouse, customer and supplier(s) as necessary.
6. Approves BOL’s – Bills of Lading.

1. Sample Orders Fulfillment

May need to assist with Samples, as requested.

1. Customer Service

1. Assists customers with product or service issues:

1. Determines the cause of the problem and implements corrective action.
2. Selects and explains the best solution to solve the problem.
3. Expedites corrections or adjustments.
4. Follows up to ensure resolution.

1. Team and Personal Development

1. Fully supports the company’s Mission, Vision and Values.
2. Trains employees as needed.
3. Practices and promotes encouragement and respect by acknowledging and praising coworkers, vendors and brokers.
4. Invests time and effort in personal development and supporting a customer-centric culture.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience:

1. Must have High School diploma, associate or bachelor’s degree preferred.
2. Must have office support and customer service experience.
3. Computer skills: Working knowledge of Word, Excel, and ability to learn other software.

Competencies:

1. Must have excellent customer service and client-focus skills.
2. Critical thinking and problem-solving skills.
3. Strong attention to details and ability to analyze data.
4. Excellent communication skills, written and verbal.
5. Technical and product knowledge capacity.
6. Personal effectiveness and credibility.